Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
OpenUtilities
  • Product Communities
OpenUtilities
OpenUtilities Wiki Error - Session will timeout in 2 minutes
    • Sign In
    • +OpenUtilities
    • Access Service Request Manager
    • +Bentley sisHYD Multi Utility
    • Design Features - promis.e Functionality - Promis.e Standard
    • +OpenUtilities sisNET - English
    • +OpenUtilities Substation
    • Promis.e Paths
    • -Promis.e Wiki
      • +CONNECT Edition - Promis.e
      • About Promis.e
      • +Administration Features - Promis.e
      • +APIs_VBA - Promis.e
      • +Automation Features - Promis.e
      • +Component Features - Promis.e
      • +Component Management - Promis.e
      • +CONNECT Services - Promis.e
      • +Data Manager - Promis.e
      • +Database Platform Support - Promis.e
      • +Display - Promis.e
      • +Drawing Management - Promis.e
      • +Engineering Design Considerations - Promis.e
      • Error - Object reference...General
      • +Find_Replace - Promis.e
      • Finding the Tutorial
      • +Installation_Configuration - Promis.e
      • +Interoperability - Promis.e
      • -Licensing - Promis.e
        • Cannot activate Promis.e V8i SELECTseries 8 after upgrading
        • Endless "retry" activation loop
        • Error - Session will timeout in 2 minutes
        • Error - Side-by-side configuration on Product Activation
        • Error - This command registers your session at a higher license level
        • Feature availability in Promis.e V8i SELECTseries 8
        • License Management Tool
        • promis.e is only using a Standard license
      • +Maintenance Features - Promis.e
      • +Migration - Promis.e
      • +OS Support - Promis.e
      • +Panel Layout - Promis.e
      • +Performance - Promis.e
      • +PowerPlatform Support - Promis.e
      • +Print_Publish Features - Promis.e
      • +ProjectWise Integration - Promis.e
      • Promis.e Help file
      • +Reports_Output Features - Promis.e
      • +Template Management - Promis.e
      • +Text Tools - Promis.e
      • Training FAQs
      • +Wire Numbering - Promis.e
      • +Wiring Features - Promis.e
      • +Project Management - Promis.e
      • Promis.e Title
      • Working from home with Promise.e
    • Replace Family - Find_Replace - Promis.e
    • SQL Server Login

     
     Questions about this article, topic, or product? Click here. 

    Error - Session will timeout in 2 minutes

      Product(s): Promis.e, Bentley Substation
      Version(s): through 08.11.12.137
      Environment: N\A
      Area: Licensing
      Subarea: N\A

    Error or Warning Message

    The following message or similar appears after about 13 minutes of use, but the License Management Tool indicates the product is Activated.

    Information
    This session of promis-e V8i (SELECTseries 7) will timeout in
    2 minutes. To activate this product please refer to promise
    Help or contact your system administrator

    After the two minutes expire, the application closes.

    Explanation

    Promis.e and Bentley Substation do not have a 15 minute trial mode. The above message can occur when the software is prevented from starting normally and using its license.

    How to Avoid

    Do not alter a .ucf file try to make the software start as a form of plain MicroStation

    Do not specify the following in a .ucf file:

    MS_INITAPPS =
    MS_DGNAPPS =

    The untitled.ucf file supplied with the software does not include the above lines. The .ucf files would be stored in the Workspace\Users folder, which is typically

    C:\ProgramData\Bentley\promise V8i\WorkSpace\Users\

    C:\ProgramData\Bentley\Substation V8i\WorkSpace\Users

    Reinstall

    In one case, no .ucf file was modified as described above. In that case performing a Clean Installation resolved the issue.

      Original Author: Matt_P
    • promis.e
    • error message
    • Bentley Substation
    • en
    • licensing
    • Share
    • History
    • More
    • Cancel
    • Matt_P Created by Communities MVP Matt_P
    • When: Fri, Sep 18 2015 5:32 PM
    • Matt_P Last revision by Communities MVP Matt_P
    • When: Fri, Oct 6 2017 4:47 PM
    • Revisions: 4
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies