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OpenUtilities Wiki Startup Error: Promis.e not responding
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    • Design Features - promis.e Functionality - Promis.e Standard
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        • Error - UI Fail to delete folder
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        • Error at Startup - AutoLoad x64.scr Can't find file
        • Error at startup - The given key was not present in the dictionary (Device.mdb)
        • Error at startup - The type initializer for ECT.ECAD.UI.ShapeManager threw an exception
        • Error at Startup - Unrecognized database format, Device.mdb
        • Error at startup - Void folder Explorer_ExplorerNodeChanged
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    Startup Error: Promis.e not responding

      Product(s): Promis.e, Bentley Substation
      Version(s): through 08.11.12.137
      Environment: N/A
      Area: Installation_Configuration
      Subarea: N/A

    Problem Description

    At startup, the software hangs and goes Not Responding after few minutes. Project Manager never opens.

    Explanation

    This type of behavior may be caused by a corrupted ECAD.DGN file.

    How to Avoid

    Option 1

    Reboot the computer on which the software is installed and try again.

    Option 2

    Replace the ECAD.DGN file with one from a computer without the problem while the software is closed. This file is located in the Config subfolder in the following folders:

    Program data folder - Promis.e

    Program data folder - Substation

      Original Author: Bhargav Chintalapati
    • v8i
    • promis.e
    • project manager
    • Bentley Substation
    • en
    • Installation_Configuration
    • Problem Solving
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    • Bhargav Created by Bhargav
    • When: Thu, May 12 2016 1:51 AM
    • Satish Saptasagar Last revision by Bentley Colleague Satish Saptasagar
    • When: Mon, Apr 13 2020 8:13 AM
    • Revisions: 6
    • Comments: 0
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