Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
OpenUtilities
  • Product Communities
OpenUtilities
OpenUtilities Wiki Cannot activate Promis.e V8i SELECTseries 8 after upgrading
    • Sign In
    • +OpenUtilities
    • Access Service Request Manager
    • +Bentley sisHYD Multi Utility
    • Design Features - promis.e Functionality - Promis.e Standard
    • +OpenUtilities sisNET - English
    • +OpenUtilities Substation
    • Promis.e Paths
    • -Promis.e Wiki
      • +CONNECT Edition - Promis.e
      • About Promis.e
      • +Administration Features - Promis.e
      • +APIs_VBA - Promis.e
      • +Automation Features - Promis.e
      • +Component Features - Promis.e
      • +Component Management - Promis.e
      • +CONNECT Services - Promis.e
      • +Data Manager - Promis.e
      • +Database Platform Support - Promis.e
      • +Display - Promis.e
      • +Drawing Management - Promis.e
      • +Engineering Design Considerations - Promis.e
      • Error - Object reference...General
      • +Find_Replace - Promis.e
      • Finding the Tutorial
      • +Installation_Configuration - Promis.e
      • +Interoperability - Promis.e
      • -Licensing - Promis.e
        • Cannot activate Promis.e V8i SELECTseries 8 after upgrading
        • Endless "retry" activation loop
        • Error - Session will timeout in 2 minutes
        • Error - Side-by-side configuration on Product Activation
        • Error - This command registers your session at a higher license level
        • Feature availability in Promis.e V8i SELECTseries 8
        • License Management Tool
        • promis.e is only using a Standard license
      • +Maintenance Features - Promis.e
      • +Migration - Promis.e
      • +OS Support - Promis.e
      • +Panel Layout - Promis.e
      • +Performance - Promis.e
      • +PowerPlatform Support - Promis.e
      • +Print_Publish Features - Promis.e
      • +ProjectWise Integration - Promis.e
      • Promis.e Help file
      • +Reports_Output Features - Promis.e
      • +Template Management - Promis.e
      • +Text Tools - Promis.e
      • Training FAQs
      • +Wire Numbering - Promis.e
      • +Wiring Features - Promis.e
      • +Project Management - Promis.e
      • Promis.e Title
      • Working from home with Promise.e
    • Replace Family - Find_Replace - Promis.e
    • SQL Server Login

     
     Questions about this article, topic, or product? Click here. 

    Cannot activate Promis.e V8i SELECTseries 8 after upgrading

      Product(s): Promis.e
      Version(s): 08.11.13.57
      Environment: N\A
      Area: Licensing
      Subarea: N\A

    I can't activate Promis.e V8i SS8 after installing it. It says I have 7 days remaining in the trial period.

    Background

    The consolidation of the various promis.e Editions (Standard, Professional, and Enterprise) into a single license level required a new product code to be created for Promis.e V8i SELECTseries 8. This new product code is not automatically added to existing contracts that include previous promis.e product codes. This document describes how to request the product code for Promis.e V8i SELECTseries 8 be added to your contract.

    Steps to Accomplish

    1. Login to https://connect.bentley.com/ using personal SELECT Services login.
    2. From My Support area go to New Service Request.
    3. Click Select on the New Service Request tile and choose Billing, Order and Contract Support.
    4. Your personal information will be automatically populated in Your Info area.
    5. In the Information area make the following selections:
      Category: Account
      Area: Product/Subscription Adjustment
      (subarea): Redeploy Licenses
      (sub-subarea): Contract Change/Correction


    6. Select Continue.
    7. The Create New Service Request form will open.
    8. Enter the account number in the Account field. If you do not know your account number click the "here" link below the Verify button. 
    9. In the Description field enter "Crossgrade – Promis.e SS8"
    10. In the Details field enter "Add Promis.e V8i SELECTseries 8 licenses". 
    11. Finish by selecting Submit to Support button.
    12. Promis.e V8i SELECTseries 8 license(s) will be added to your contract within 1-2 business days. You should then be able to activate the software. The number of SS8 licenses added will be the same as the number of seats of promis.e you currently own. No Quarterly Term Licensing (QTL) charges will apply as long as the total number of promis.e licenses used does not exceed the number of promis.e licenses owned. For example, if you own 20 seats of promis.e, 20 Promis.e V8i SELECTseries 8 licenses will be added and you will be able to use Promis.e V8i SS8 and your previous version. But if you exceed 20 concurrent usages regardless of which versions are used this will be considered an overusage.

      Original Author: Slavica Bozic

    Keywords: Product Activation

    • promis.e
    • en
    • SS8
    • SELECTsupport
    • licensing
    • Share
    • History
    • More
    • Cancel
    • Matt_P Created by Communities MVP Matt_P
    • When: Mon, Jun 27 2016 5:34 PM
    • Matt_P Last revision by Communities MVP Matt_P
    • When: Tue, Aug 23 2016 5:15 PM
    • Revisions: 5
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies