A user name is listed in the User column on the Details area of Project Manager even though the page is closed.
The username field in the Page table of the project database did not get cleared as it normally does when the page was closed. This can happen if the software's process was ended unexpectedly before it could make the change to the database.
The user names can typically be cleared by opening and closing the affected page(s).
Open and close the affected page. This can usually be done by any user, not only the user listed as having the page open. This may reveal that the page is truly open, in which case the user with the page open can be requested to close the page.
Open a page by double-clicking it in Project Manager or by right-clicking it and selecting Open. Close a page by right-clicking it in Project Manager and selecting Close.
If many pages of a project are closed yet have a value in the User column on Project Manager, follow these steps.
Error on Backup - You still have page(s) active belong to the project
Error on Delete project - the page is open you can not delete