| Product(s): | Promis.e, Bentley Substation | ||
| Version(s): | through 08.11.13.140 | ||
| Environment: | N\A | ||
| Area: | Project Management | ||
| Subarea: | Backup and Restore Project |
Error or Warning Message
When trying to [[Backup Project|Backup]] or [[Restore Project|Restore]] a project, the following error message is displayed and the operation stops.
Internal Error
API Error Message: The system cannot find the file specified.
TargetSite: Boolean StartWithShellExecuteEx(System.Diagnostics.ProcessStartInfo)
DeclaringType: System.Diagnostics.Process
Attributes: private
MemberType: Method
StackTrace: C:\ProgramData\Bentley\Promise V8i\Config\LastError.txt
Product Version: Promise V8i (SELECTseries 8)
DB Version: SQLServer 8.1.42
The LastError.txt file contains:
Boolean StartWithShellExecuteEx(System.Diagnostics.ProcessStartInfo): The system cannot find the file specified
0: at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
1: at System.Diagnostics.Process.Start()
2: at ECT.ECAD.API.ZipTool.UnZip2(String sZipFileName, String sToPath, Boolean bWithRootFolder)
3: at Bentley.Electrical.API.Base.RestoreServiceBase.UnZipFolder(String sZipFileName)
4: at ECT.ECAD.API.Projects.Restore(String sZipFileName, String sToPath, String sTargetName, Boolean SuppressMessages)
Explanation
This error has occurred when the 7zG.exe file was missing from the program's folder. The error could possibly occur if a different file was missing or in an unexpected path.
How to Avoid
Option 1 - Copy the missing file from another workstation
The 7zG.exe file is typically found in a path such as one of the following:
C:\Program Files (x86)\Bentley\Promise V8i\Promise\Promise\7-Zip
C:\Program Files(x86)\Bentley\Substation V8i\Substation\Promise\7-Zip\
Copy the 7zG.exe file from another workstation and place it into the same path on the workstation with the problem.
Option 2 - Repair the application
- Open the Windows' Control Panel > Programs and Features / Uninstall a Program.
- Right-click the Promis.e or Substation application in the list of installed programs and select Repair.
If that does not help, uninstall and reinstall Promis.e/Substation.
| Original Author: | Matt_P |