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OpenUtilities Wiki How to do Restore Platform default in Promis.e CONNECT
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    How to do Restore Platform default in Promis.e CONNECT

      Product(s): PROMIS.E CONNECT Edition
      Version(s): 10.00.XX.XX to 10.06.XX.XX
      Environment: N/A
      Area: Power Platform Support
      Subarea:

     

    Problem Description

    Certain dialogs or toolboxes will not open or are missing in Promis.e Connect. In past cases, affected items included Print Organizer, Tasks, or the File/Edit/Element... menu bar.

    The main application window itself would not appear, only the Welcome dialog and Project Manager would appear even after opening a page.

    Reason

    The items could be off-screen, or there could be corruption in user preference files.

    Steps to Resolve

    1. From the windows "Start" Button, select or search for "Run".




    2. On the Run dialog, click Browse.






     3. Find and select promise.exe in the Program Folder, then click the Open button.



       4.  Insert a space after the  …\Promise.exe "and type - restoredefaults
      It should look something like:




      "C:\Program Files\Bentley\Promise CONNECT Edition\Promise\Promise.exe" -restoredefaults

      NOTE: the full path to Promise.exe should be in quotes. Place a space AFTER the quotes, then type -restoredefaults.

      5. Click the OK button



      6. A Text Window will open displaying the details of the operation.

        

        1.  

        Original Author: Avanti Khandalkar

      Keywords: Restore Platform default

      • CONNECT Edition
      • PowerPlatform Support
      • promis.e
      • Platform
      • en
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      • Avanti Khandalkar Created by Avanti Khandalkar
      • When: Tue, Feb 18 2020 1:13 AM
      • Satish Saptasagar Last revision by Bentley Colleague Satish Saptasagar
      • When: Wed, Jan 20 2021 11:30 AM
      • Revisions: 11
      • Comments: 0
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