Error: The given key was not present in the dictionary

	Product(s):	Promise CONNECT
	Version(s):	10.00.XX.XX to 10.05.XX.XX
	Environment:	N/A
	Area:	Installation_Configuration
	Subarea:	Installation Error

Error or Warning Messages

When Promis.e CONNECT is launched the following error messages occur pops up.

Background:

The reason that this Error Message might be coming may be due to the Reason that the machine on which Promis.e CONNECT is installed might have 32bit version of Microsoft Office or 32bit version of Access Database Engine installed. Since Promis.e CONNECT is a 64 bit software its compatible with Microsoft Office 64bit or to be specific Access Database Engine 64bit. You can refer the below Compatibility Chart Wiki Link for Promis.e CONNECT for more details.

How to Check if MS Office is 32bit / 64 bit

1. Launch any MS Office Application like Word / Excel / Power Point, then click on Account >> About e.g. Word. See below image for reference.

Steps to Resolve:

1. Install Microsoft Office 64bit after Uninstalling Microsoft Office 32bit.

Note: Please contact your IT Team before uninstalling MS Office / Access Database Engine from your machine.

Original Author:

Satish Saptasagar