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OpenUtilities Wiki Wrong appearance when inserting or modifying a catalog item - Promis.e CONNECT
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    Wrong appearance when inserting or modifying a catalog item - Promis.e CONNECT

      Product(s):  Promis.e CONNECT Edition
      Version(s):  10.00.XX.XX to 10.06.XX.XX
      Environment:  NA
      Area:  Component Feature
      Subarea:  Insert Symbol by Name

    Problem Description:

    When trying to insert or modify a symbol, insert a macro, or assign a title block to a page, the item has a wrong or unexpected appearance. When used, the item may appear differently than the thumbnail preview indicated or the item may only seem to exist in a different catalog than expected. Or perhaps the family definition is different than expected, with different symbols or connection point texts used.

    Explanation:

    This behavior occurs when the item exists in multiple catalogs.  When inserting or modifying a symbol, macro, or title block, the software searches the Catalogs in Catalog Path list in Configuration Variables from top to bottom. It uses the first instance that matches the specified name and type (symbol, macro, or title block) that it finds. 



    Steps to Resolve:

    Options 1:

    Use Catalog Manager to find and delete unwanted duplicate items. Where user can delete same name symbol Symbol, Macro or Title Block from Catalogs that are not required and maintain only one that is required to be used. 




    Option 2:

    Use Catalog Manager to rename one or more of the items so the same item name does not appear in multiple catalogs.




    Option 3:

    Move the catalog containing the desired symbol/macro/family/title block definition to the top of the list using the Configuration Variables from Project Manager.

    Once the conflict is resolved and the correct appearance occurs in new pages or projects, the item may need to be updated in problem projects or pages by using tools such as Update Symbol, Update Family, Replace Title Block, etc. to update the project/page with the correct definition of the item.


    See Also

    Symbol Modification not reflected in Project
    Product(s): Promise CONNECT Edition Version(s): 10.00.XX.XX to 10.06.XX.XX Environment: NA Area: Component Management Subarea: Create Symbol …
    Last edited over 2 years ago in OpenUtilities > OpenUtilities Wiki

      Original Author: Satish Saptasagar
    • Insert Symbol By Name
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    • Satish Saptasagar Created by Bentley Colleague Satish Saptasagar
    • When: Thu, Feb 4 2021 1:01 PM
    • Satish Saptasagar Last revision by Bentley Colleague Satish Saptasagar
    • When: Thu, Feb 4 2021 1:47 PM
    • Revisions: 2
    • Comments: 0
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