	Product(s):	Promis.e, Bentley Substation
	Version(s):	through 08.11.13.73
	Environment:	N/A
	Area:	Project Management
	Subarea:	Project Manager

I have inaccessible projects with a red circle-slash symbol on them (or they are grayed out in promis.e 2007) in Project Manager and no pages are listed when I select those projects.

This indicates that although the folders exist and are recognized as project folders in the Project Manager, the corresponding information for the projects is not being found in the project database.

The following scenarios all result in projects being inaccessible:

The project is in a different CAD format (MicroStation vs. AutoCAD). Applies to Promis.e.
There is no connection to the project database. Clicking Apply or OK on the [[Setup]] dialog results in "Unable to connect to database" messages. See [[Troubleshooting Project Database Connection Problems]].
The data for the projects are in a different database than currently connected to:
- The software was installed on more than one workstation with a local project database installed on each machine. Any workstation other than the one which created the projects cannot access them.
- The software was installed with a local database on a workstation and projects were created. Later, a network database was set up.
- A new version of the software was installed which created a new project database but the software is pointed to the older project folder.

In Bentley Substation and promis.e V8i SELECTseries 1 and higher, holding the mouse pointer over the name of an inaccessible project in Project Manager will often reveal a tooltip describing the reason the project is inaccessible.

In addition to the drawings, there is project information stored in the database. To effectively share project data, all users need to point to the same project database.

If the data was originally created in one database, it needs to be transferred to the database [Setup] is configured to use. See [[Moving Projects]]. Alternatively, if both databases are hosted by the same SQL Server, it may be appropriate to use the Multiple Databases Project database strategy introduced in SELECTseries 7 08.11.12.137.

To point the software to a different project database, go to the [[Setup]] dialog and specify the desired server name and database in the Project Database area. The default database names are:

For Bentley Substation: Substation
For promis.e 2007 v3.0 and promis.e V8i: promise
For promis.e 2007 version 2.0: promise2007

Projects cannot be opened

See Also