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Document Type: FAQ Product(s): promis•e V8i & promis•e 2007 Version(s): All Original Author: Bentley Technical Support Group
Document Type: FAQ
Product(s): promis•e V8i & promis•e 2007
Version(s): All
Original Author: Bentley Technical Support Group
Inaccessible projects with a red circle-slash symbol (or grayed out in promis•e 2007) and no pages listed indicate that although the folders exist and are recognized as project folders in the Project Manager, the corresponding information for the projects is not being found in the project database.
The following scenarios all result in projects being inaccessible:
In promis•e V8i SELECTseries 1 and up, holding the mouse pointer over the name of an inaccessible project in Project Manager will reveal a tool tip describing the reason the project is inaccessible.
In addition to the drawings, there is project information stored in the database. In order for all users to effectively share the project data, they all need to point to the same central database.
If the data was originally created in one database, it needs to be transferred to the database you are now pointing to. The easiest way to do this is to backup the projects using the File > Backup command in Project Manager while pointing to the original database, then restoring them using the Restore command once you are pointing to the new database.
To change the database that you are using, select Configure > *Configure > Setup (in promis•e 2007, select Manage > Promis-e Setup) and change the name of the database. By default, the version 2.0 database is namedpromise2007, and the version 3.0 and V8i database is named promise.
* is used to denote a menu selection that is not necessary with some CAD platforms.
Troubleshooting Project Database Connection Problems
Electrical and Instrumentation TechNotes and FAQs
Product TechNotes and FAQs
promis.e on Bentley.com
Bentley homepage
Bentley Technical Support KnowledgeBase
Bentley LEARN Server
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