Document Information

Document Type: FAQ 

Product(s): promis•e V8i

Version(s): 08.11.05.xx

Original Author: Bentley Technical Support Group

What do I need to do to make promis•e run on Windows Vista?

First, verify that the versions of promis.e, the CAD platform, and Windows to be used are compatible. See the Compatibility Chart TechNote.

• A prompt of "Would you like to open this file read-only" in the AutoCAD command line followed by errors, and possibly other issues. The message "System unauthorized to access C:\Program Files\ECT\promis-e\ExecuteDll.dll" in MicroStation or MicroStation PowerDraft
• Windows becoming unresponsive when promis•e is run, such as when the License Manager appears.
• Other issues

Disable the "Use Visual Styles On Windows and Buttons" performance option.  If this is not done the mouse cursor movement may be slow in the drawing area.  This setting is in System Properties > Advanced System Settings > Performance > Settings.  (Note: the Windows key + Pause/Break is a shortcut to System Properties.)

If using promis•e over AutoCAD on Vista, you will need to make sure the AutoCAD settings for Acceleration are set to "Software Acceleration" using the 3DCONFIG command.  If it is set to "Hardware Acceleration", then when you try to draw on any page, such as insert a symbol or draw a wire, the Title Block and all other contents on the page will disappear. If you reopen the page, the new item, plus the old ones will be on the page, so this is a display issue.  Check the help files for the AutoCAD version you are using for exact information on the AutoCAD 3DCONFIG command..

See Also

SELECTsupport TechNotes and FAQs

Product TechNotes and FAQs

External Links

promis.e on Bentley.com

Bentley homepage

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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