Problem Description

The installation program tries to download additional files, but the machine is not connected to the internet or is unable to connect to download the files.  How to get past this?

Steps to Resolve

Install Prerequisites for Bentley Desktop Applications

1. On a computer that has internet access, log into the software Fulfillment Center.
2. Click the Clear All button at the bottom of the filter bar on the left.
3. Search for Prerequisite Pack for Bentley Desktop Applications.
4. Click on the All Downloads link under Prerequisite Pack for Bentley Desktop Applications.
5. Download the version specified in the Requirements section of the readme file.  For example, for Promis.e V8i SELECTseries 8, the corresponding version of the prerequisites is 08.11.09.XX, so it is appropriate to install version 08.11.09.03.
6. Transfer the downloaded file to the workstation and install.

Install Bentley Visualization Content if necessary

If the option to install Visualization Content is not accessible during install because the installation seems to hang at that step, follow the procedure below, otherwise disable the installation of Visualization Content.

1. On a computer that has internet access, log into the software Fulfillment Center.
2. Click the Clear All button at the bottom of the filter bar on the left.
3. Search for Prerequisite Pack for Bentley Desktop Applications.
4. Click on the All Downloads link under Prerequisite Pack for Bentley Desktop Applications.
5. Download Bentley Visualization Content.
6. Transfer the downloaded file to the workstation and install.

Unplug or disable the network connection on the workstation

This step may no longer be necessary.

This prevents the installation from seeming to hang while it tries to detect the internet connection when a proxy server is involved. This step may not be necessary if Prerequisites for Bentley Desktop Applications and Bentley Visualization Content are installed.

Install promis.e or Bentley Substation

Install Promis.e or Bentley Substation as the case may be.

Plug in or enable the network connection

Plug in or enable the network connection after Promis.e or Bentley Substation is installed.

Keywords: without, proxy, disconnected