| Product(s): | OpenUtilities Substation CONNECT | ||
| Version(s): | 10.00.XX.XX to 10.15.XX.XX | ||
| Environment: | N/A | ||
| Area: | Installation_Configuration | ||
| Subarea: | INstallation Error |
Error or Warning Message
A "fail to load plugin" message appears at start-up, or the plug-in is missing from the Plug-ins menu or the Plug-ins menu is missing.
Explanation
This type of error message typically indicates a necessary file is missing. In the example message above, the Config.xml is missing from the expected path. This commonly occurs when a Custom plugin is "installed" on a new machine, but all the related files are put in one path. In recent releases, plugin files belong in two different paths, see below.
How to Avoid
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Copy the config.xml file for the plugin to the "C:\ProgramData\Bentley\OpenUtilities Substation CONNECT Edition\Configuration\Datasets\Substation\Plugins\MyPlugin" folder as the case may be.
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The remainder of the files for the plugin typically belongs in the "C:\Program Files\Bentley\OpenUtilities Substation CONNECT Edition\Substation\Electrical\Plugins\MyPlugin" folder.
Note: Substitute the actual name of the plugin for "MyPlugin" in the above paths. Ensure that the folder for the plugin is named the same in each path.
| Original Author: | Matt_P |
Keywords: failed to load plug-in, plug in, unable