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OpenUtilities Wiki Fail to load plugin in OpenUtilities Substation CONNECT
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    Fail to load plugin in OpenUtilities Substation CONNECT

      Product(s): OpenUtilities Substation CONNECT
      Version(s): 10.00.XX.XX to 10.15.XX.XX
      Environment: N/A
      Area: Installation_Configuration
      Subarea: INstallation Error 

    Error or Warning Message

    A "fail to load plugin" message appears at start-up, or the plug-in is missing from the Plug-ins menu or the Plug-ins menu is missing.


    Explanation

    This type of error message typically indicates a necessary file is missing.  In the example message above, the Config.xml is missing from the expected path.  This commonly occurs when a Custom plugin is "installed" on a new machine, but all the related files are put in one path.  In recent releases, plugin files belong in two different paths, see below.

    How to Avoid

    1. Copy the config.xml file for the plugin to the "C:\ProgramData\Bentley\OpenUtilities Substation CONNECT Edition\Configuration\Datasets\Substation\Plugins\MyPlugin" folder as the case may be.

    2. The remainder of the files for the plugin typically belongs in the "C:\Program Files\Bentley\OpenUtilities Substation CONNECT Edition\Substation\Electrical\Plugins\MyPlugin" folder.

    Note: Substitute the actual name of the plugin for "MyPlugin" in the above paths.  Ensure that the folder for the plugin is named the same in each path.

      Original Author: Matt_P

    Keywords: failed to load plug-in, plug in, unable

    • APIs_VBA
    • error message
    • en
    • Installation_Configuration
    • OpenUtilities Substation
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    • Satish Saptasagar Created by Bentley Colleague Satish Saptasagar
    • When: Mon, Jun 26 2023 8:09 AM
    • Revisions: 1
    • Comments: 0
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