Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
OpenUtilities
  • Product Communities
OpenUtilities
OpenUtilities Wiki Restore Platform Defaults - Substation
    • Sign In
    • +OpenUtilities
    • Access Service Request Manager
    • +Bentley sisHYD Multi Utility
    • Design Features - promis.e Functionality - Promis.e Standard
    • +OpenUtilities sisNET - English
    • -OpenUtilities Substation
      • +CONNECT Edition - OpenUtilities Substation
      • +3D Layout Features - Bentley Substation
      • About Bentley Substation
      • +Administration Features - Bentley Substation
      • +Automation Features - Bentley Substation
      • +Component Management - Bentley Substation
      • +Construction Drawings - Bentley Substation
      • +Database Platform Support - Bentley Substation
      • +Grounding Grid - Bentley Substation
      • How to log Service Request
      • +Installation_Configuration - Bentley Substation
      • +Interoperability - Bentley Substation
      • -PowerPlatform Support - Bentley Substation
        • Batch Convert project pages to DWG
        • Display hidden lines as dashed
        • Export construction drawings to PDF and DWG with small file size
        • Import .LAS files
        • Restore Platform Defaults - Substation
      • +Project Management - Bentley Substation
      • +ProjectWise Integration - Bentley Substation
      • Working from home with OpenUtilities Substation
    • Promis.e Paths
    • +Promis.e Wiki
    • Replace Family - Find_Replace - Promis.e
    • SQL Server Login

     
     Questions about this article, topic, or product? Click here. 

    Restore Platform Defaults - Substation

      Product(s): Bentley Substation
      Version(s): 08.11.09.XX - 10.00.00.232
      Environment: N/A
      Area: PowerPlatform Support
      Subarea: N/A

    Problem Description

    Certain dialogs or toolboxes will not open in Bentley Substation V8i.  In past cases, affected items included Print Organizer, Tasks, or the File/Edit/Element... menu bar. 

    In one case, the main application window itself would not appear, only the Welcome dialog and Project Manager would appear even after opening a page.

    In one case, the Draw Wire tool would always start wires at the origin (0,0) of the page while Place Line and Insert Symbol worked correctly.

    Reason

    The items could be off screen, or there could be corruption in user preference files.

    Steps to Resolve

    1. From the Windows "Start" button, select or search for "Run".

    2. On the Run dialog, click Browse.

    3. Find and select Substation.exe in the Program Folder, then click the Open button.

    4. Insert a space after the ...\Substation.exe" and type -restoredefaults

      For CONNECT Edition:
      "C:\Program Files\Bentley\Bentley Substation CONNECT Edition\Substation\Substation.exe" -restoredefaults

      For V8i It should look something like:
      "C:\Program Files(x86)\Bentley\Substation V8i\Substation\Substation.exe" -restoredefaults

      NOTE: the full path to Substation.exe is in quotes. Place a space AFTER the quotes, then type -restoredefaults.

    5. Click the OK button.

    A Text Window will open displaying the details of the operation.

    For CONNECT Edition:

    Deleted C:\Users\[user]\AppData\Local\Bentley\Substation\10.0.0_1
    Deleted C:\Users\[user]\AppData\Roaming\Bentley
    Deleted C:\ProgramData\Bentley\Substation
    Deleted C:\Users\[user]\AppData\Local\Temp\Bentley

    Defaults restored.  Press any key to exit.

    For V8i:

    Deleted C:\Users\[user]\AppData\Local\Bentley\Substation
    Deleted C:\Users\[user]\AppData\Roaming\Bentley\Substation
    Deleted C:\ProgramData\Bentley\Substation
    Deleted C:\Users\[user]\AppData\Local\Temp\Bentley\Substation

    Defaults restored. Press any key to Exit.

    See Also

    Quickly restore the defaults with a command line switch

    Restore Platform Defaults - Promis.e

    See Video

      Original Author: Matt_P

    Keywords: hidden, missing, display, box, toolbar, menu, reset, restore, defaults, default, settings

    • CONNECT Edition
    • PowerPlatform Support
    • v8i
    • Bentley Substation
    • en
    • Problem Solving
    • Share
    • History
    • More
    • Cancel
    • Matt_P Created by Communities MVP Matt_P
    • When: Mon, Jul 22 2013 12:50 PM
    • Avanti Khandalkar Last revision by Avanti Khandalkar
    • When: Fri, Jan 18 2019 7:30 AM
    • Revisions: 15
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies