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OpenUtilities Wiki Blank, gray project pages
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    • +OpenUtilities
    • Access Service Request Manager
    • +Bentley sisHYD Multi Utility
    • Design Features - promis.e Functionality - Promis.e Standard
    • +OpenUtilities sisNET - English
    • +OpenUtilities Substation
    • Promis.e Paths
    • -Promis.e Wiki
      • +CONNECT Edition - Promis.e
      • About Promis.e
      • +Administration Features - Promis.e
      • +APIs_VBA - Promis.e
      • +Automation Features - Promis.e
      • +Component Features - Promis.e
      • +Component Management - Promis.e
      • +CONNECT Services - Promis.e
      • +Data Manager - Promis.e
      • +Database Platform Support - Promis.e
      • +Display - Promis.e
      • +Drawing Management - Promis.e
      • +Engineering Design Considerations - Promis.e
      • Error - Object reference...General
      • +Find_Replace - Promis.e
      • Finding the Tutorial
      • +Installation_Configuration - Promis.e
      • +Interoperability - Promis.e
      • +Licensing - Promis.e
      • +Maintenance Features - Promis.e
      • +Migration - Promis.e
      • +OS Support - Promis.e
      • +Panel Layout - Promis.e
      • +Performance - Promis.e
      • -PowerPlatform Support - Promis.e
        • Area inside the sheet border is filled white
        • Assign actions to function keys
        • Attaching References (Auxiliary Views)
        • Blank, gray project pages
        • Customizing the Interface - CONNECT Edition
        • Customizing the Interface - V8i
        • Elements missing from published or plotted output
        • Empty box is stuck on the screen
        • Error - Format version not supported, not recognized file format
        • Error - Unable load/create dialog item of type 'HTML', id=41510001
        • Inserting Drawings
        • Inserting Elements By Coordinates
        • Inserting Raster Images
        • Inserting Tables
        • Make custom styles available for all pages, symbols
        • +Manipulate Tools - PowerPlatform Support - Promis.e
        • Masking Elements
        • MicroStation Help file
        • Off-grid wires and symbols
        • Pasted elements rotated or scaled
        • Platform Fundamentals for Promis.e Standalone Users
        • promis.e is read-only
        • Restore Platform Defaults - Promis.e
        • Run key-ins when a page is opened
        • Set DGN files to update fields automatically
        • Symbols jump when moved or placed
        • Tools Are Missing From Tasks Menu
        • Turn the Task Bar Menu Back On
        • Unreadable or disappearing elements upon selection
        • View is rotated
      • +Print_Publish Features - Promis.e
      • +ProjectWise Integration - Promis.e
      • Promis.e Help file
      • +Reports_Output Features - Promis.e
      • +Template Management - Promis.e
      • +Text Tools - Promis.e
      • Training FAQs
      • +Wire Numbering - Promis.e
      • +Wiring Features - Promis.e
      • +Project Management - Promis.e
      • Promis.e Title
      • Working from home with Promise.e
    • Replace Family - Find_Replace - Promis.e
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    Blank, gray project pages

      Product(s): Promis.e, Bentley Substation
      Version(s): through 08.11.13.140
      Environment: N/A
      Area: PowerPlatform Support
      Subarea: N/A

    Problem Description

    After opening a project page there is no drawing area, it is just a gray, blank area.

    Reason

    All the Views are toggled off.

    Steps to Resolve

    1. After opening the page, look near the bottom of the screen. There should be several small buttons numbered 1 through 8. 

       

      If you do not see the view toggle buttons, select Tools > Views > View Groups > Open As Toolbox.

    2. Click the 1 button to turn on View 1.

    If the page reverts to having no views enabled when it is reopened, enable View 1 once again then select File > Save Settings.

    How to Avoid

    Do not attempt to close pages by clicking the X button in the upper right of the design area.  This closes the view but does not close the DGN file.

    The proper ways to close a page include the following:

    • Right-clicking the page in Project Manager and selecting Close
    • Opening a different page
      • Using Project Manager
      • Using Page Next or Page Previous buttons
      • Navigating by right-clicking an item and selecting Navigate
    • Closing the software

      Original Author: Matt_P

    Keywords: empty, grey, window, does not, cannot open, display

    • PowerPlatform Support
    • promis.e
    • Getting Started
    • Bentley Substation
    • en
    • Problem Solving
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    • Matt_P Created by Communities MVP Matt_P
    • When: Tue, Sep 24 2013 1:35 PM
    • Siddharaj Talawar Last revision by Bentley Colleague Siddharaj Talawar
    • When: Mon, Apr 13 2020 9:34 AM
    • Revisions: 8
    • Comments: 0
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