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promis.e
Problem Solving
Administration Features
Bentley Substation
Component Features
Component Management
Create Symbol
Database Platform Support
Draw Wire
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error message
Family Creation
Getting Started
Insert Symbol By ID
Insert Symbol By Name
Insert Symbol By Part Number
Installation_Configuration
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parts database
PowerPlatform Support
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project manager
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SELECTsupport
Title Block Designer
v8i
Alert - UI Fail to delete folder
Satish Saptasagar
Product(s): Promis.e, Bentley Substation Version(s): 08.11.13.96 Environment: N/A Area: Installation_Configuration Subarea: N/A Error or Warning Message When loading the Project Manager tree…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Configure button is grayed out on Setup - ProjectWise
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N\A Area: ProjectWise Integration Subarea: N\A Problem Description The Configure button on Setup > ProjectWise…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Unmapped fields cannot be moved on Parts Database Manager Customization
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.xx Environment: N/A Area: Component Management Subarea: Parts Database Problem Description After mapping fields such as…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Terminals, plugs missing from Insert Symbol By Device ID
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 10.00.00.232 Environment: N\A Area: Component Features Subarea: Insert Symbol By ID Problem Description When I try to insert a symbol…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Missing information in Device Usage Chart
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: Component Features Subarea: Edit Components Problem Description Missing information in Device…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Nothing happens when using Automatic Wire Numbering
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.140 Environment: N/A Area: Wire Numbering Subarea: Automatic Wire Numbering Problem Description When trying to use Automatic…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Pasted elements rotated or scaled
Satish Saptasagar
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N\A Area: PowerPlatform Support Subarea: N/A Problem Description When elements such as symbols and wires…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Area inside the sheet border is filled white
Siddharaj Talawar
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: PowerPlatform Support Subarea: N/A Problem Description Area inside the drawing border has become…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Startup Error: Promis.e not responding
Satish Saptasagar
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.137 Environment: N/A Area: Installation_Configuration Subarea: N/A Problem Description At startup, the software hangs and…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Disable Auto Shrink to avoid performance degradation
Jesse Dringoli
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: Database Platform Support Subarea: N/A Background Manual and automatic shrinking of SQL database…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Random, distorted, or extra lines appear on every DGN file
Satish Saptasagar
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.137 Environment: N\A Area: Installation_Configuration Subarea: N\A Problem Description When any project page is opened…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
No files created with Export To DWG
Satish Saptasagar
Product(s): Promis.e Version(s): 08.11.12.137 Environment: N\A Area: Project Management Subarea: Project Manager Problem Description After choosing the Export To path and DWG Version and clicking…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Cannot move certain elements, symbols
Siddharaj Talawar
Product(s): Promis.e, Bentley Substation Version(s): 08.11.12.137 Environment: N\A Area: PowerPlatform Support Subarea: Manipulate Tools Problem Description When I try to move a symbol on a…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Remove Unplaced Devices
Michael Kelley
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N/A Area: Project Management Subarea: BOM Explorer Devices and/or part numbers are appearing on reports but…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Question marks in wire numbers
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N\A Area: Wire Numbering Subarea: Modify Wire Label Problem Description Why are question marks appearing…
over 6 years ago
OpenUtilities
OpenUtilities Wiki
Dialog missing values or does not match drawing
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N\A Area: Maintenance Features Subarea: Update Page Problem Description Data on a dialog does not match…
over 6 years ago
OpenUtilities
OpenUtilities Wiki
Desired SQL server Not Listed in the available Servers List
Jesse Dringoli
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N/A Area: Database Platform Support Subarea: N/A Problem Description After installing the " SQL Server…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Symbols from other catalogs appear in migrated catalog
Matt_P
Product(s): promis.e Version(s): through 08.11.12.137 Environment: N/A Area: Migration Subarea: N/A Problem Description After a legacy catalog is migrated using the Migration Wizard , symbols…
over 6 years ago
OpenUtilities
OpenUtilities Wiki
Cannot assign a family to a device
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.73 Environment: N\A Area: Component Features Subarea: Family Usage Problem Description Unable to assign a family to a device…
over 6 years ago
OpenUtilities
OpenUtilities Wiki
No right-click menu appears
Satish Saptasagar
Product(s): Promis.e, Bentley Substation Version(s): 08.11.13.140 Environment: N\A Area: Installation_Configuration Subarea: N/A Problem Description When I right-click symbols, wires, title…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
Wiring diagram or cable cross reference not populating
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N\A Area: Reports_Output Features Subarea: Wiring Diagram Problem Description After inserting a wiring…
over 6 years ago
OpenUtilities
OpenUtilities Wiki
Wrong part numbers listed in Select Part Number
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): 08.11.xx.xx Environment: N/A Area: Component Management Subarea: Parts Database Problem Description When assigning a part number to a device…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
False Error 12 on Shortest Distance Validation Report
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: Panel Layout Subarea: Shortest Distance Problem Description After running Shortest Distance…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Cannot insert variables in Title Block Designer
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.xx Environment: N/A Area: Drawing Management Subarea: Title Block Designer Problem Description Cannot insert any variables…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Projects cannot be opened
Siddharaj Talawar
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.73 Environment: N/A Area: Project Management Subarea: Project Manager I have inaccessible projects with a red circle-slash…
over 3 years ago
OpenUtilities
OpenUtilities Wiki
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