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    • Alert - UI Fail to delete folder

      Satish Saptasagar
      Satish Saptasagar
      Product(s): Promis.e, Bentley Substation Version(s): 08.11.13.96 Environment: N/A Area: Installation_Configuration Subarea: N/A Error or Warning Message When loading the Project Manager tree…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Configure button is grayed out on Setup - ProjectWise

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N\A Area: ProjectWise Integration Subarea: N\A Problem Description The Configure button on Setup > ProjectWise…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Unmapped fields cannot be moved on Parts Database Manager Customization

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.xx Environment: N/A Area: Component Management Subarea: Parts Database Problem Description After mapping fields such as…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Terminals, plugs missing from Insert Symbol By Device ID

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 10.00.00.232 Environment: N\A Area: Component Features Subarea: Insert Symbol By ID Problem Description When I try to insert a symbol…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Missing information in Device Usage Chart

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: Component Features Subarea: Edit Components Problem Description Missing information in Device…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Nothing happens when using Automatic Wire Numbering

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.140 Environment: N/A Area: Wire Numbering Subarea: Automatic Wire Numbering Problem Description When trying to use Automatic…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Pasted elements rotated or scaled

      Satish Saptasagar
      Satish Saptasagar
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N\A Area: PowerPlatform Support Subarea: N/A Problem Description When elements such as symbols and wires…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Area inside the sheet border is filled white

      Siddharaj Talawar
      Siddharaj Talawar
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: PowerPlatform Support Subarea: N/A Problem Description Area inside the drawing border has become…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Startup Error: Promis.e not responding

      Satish Saptasagar
      Satish Saptasagar
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.137 Environment: N/A Area: Installation_Configuration Subarea: N/A Problem Description At startup, the software hangs and…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Disable Auto Shrink to avoid performance degradation

      Jesse Dringoli
      Jesse Dringoli
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: Database Platform Support Subarea: N/A Background Manual and automatic shrinking of SQL database…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Random, distorted, or extra lines appear on every DGN file

      Satish Saptasagar
      Satish Saptasagar
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.137 Environment: N\A Area: Installation_Configuration Subarea: N\A Problem Description When any project page is opened…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • No files created with Export To DWG

      Satish Saptasagar
      Satish Saptasagar
      Product(s): Promis.e Version(s): 08.11.12.137 Environment: N\A Area: Project Management Subarea: Project Manager Problem Description After choosing the Export To path and DWG Version and clicking…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Cannot move certain elements, symbols

      Siddharaj Talawar
      Siddharaj Talawar
      Product(s): Promis.e, Bentley Substation Version(s): 08.11.12.137 Environment: N\A Area: PowerPlatform Support Subarea: Manipulate Tools Problem Description When I try to move a symbol on a…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Remove Unplaced Devices

      Michael Kelley
      Michael Kelley
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N/A Area: Project Management Subarea: BOM Explorer Devices and/or part numbers are appearing on reports but…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Question marks in wire numbers

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N\A Area: Wire Numbering Subarea: Modify Wire Label Problem Description Why are question marks appearing…
      • over 6 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Dialog missing values or does not match drawing

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N\A Area: Maintenance Features Subarea: Update Page Problem Description Data on a dialog does not match…
      • over 6 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Desired SQL server Not Listed in the available Servers List

      Jesse Dringoli
      Jesse Dringoli
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N/A Area: Database Platform Support Subarea: N/A Problem Description After installing the " SQL Server…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Symbols from other catalogs appear in migrated catalog

      Matt_P
      Matt_P
      Product(s): promis.e Version(s): through 08.11.12.137 Environment: N/A Area: Migration Subarea: N/A Problem Description After a legacy catalog is migrated using the Migration Wizard , symbols…
      • over 6 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Cannot assign a family to a device

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.73 Environment: N\A Area: Component Features Subarea: Family Usage Problem Description Unable to assign a family to a device…
      • over 6 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • No right-click menu appears

      Satish Saptasagar
      Satish Saptasagar
      Product(s): Promis.e, Bentley Substation Version(s): 08.11.13.140 Environment: N\A Area: Installation_Configuration Subarea: N/A Problem Description When I right-click symbols, wires, title…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Wiring diagram or cable cross reference not populating

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.96 Environment: N\A Area: Reports_Output Features Subarea: Wiring Diagram Problem Description After inserting a wiring…
      • over 6 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Wrong part numbers listed in Select Part Number

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): 08.11.xx.xx Environment: N/A Area: Component Management Subarea: Parts Database Problem Description When assigning a part number to a device…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • False Error 12 on Shortest Distance Validation Report

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.140 Environment: N/A Area: Panel Layout Subarea: Shortest Distance Problem Description After running Shortest Distance…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Cannot insert variables in Title Block Designer

      Matt_P
      Matt_P
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.xx Environment: N/A Area: Drawing Management Subarea: Title Block Designer Problem Description Cannot insert any variables…
      • over 5 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • Projects cannot be opened

      Siddharaj Talawar
      Siddharaj Talawar
      Product(s): Promis.e, Bentley Substation Version(s): through 08.11.13.73 Environment: N/A Area: Project Management Subarea: Project Manager I have inaccessible projects with a red circle-slash…
      • over 3 years ago
      • OpenUtilities
      • OpenUtilities Wiki
    • View related content throughout OpenUtilities
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