MicroStation-based products hang at the splash screen

Issue: MicroStation and products built with MicroStation technology (e.g. AECOsim Building Designer, Bentley Map, Bentley View, etc.) freeze at the splash screen.

Description: This impacts Bentley products built using MicroStation V8i SELECTseries 2 or higher. On some computers, these products could hang at the splash screen. Although we have not narrowed this to any specific computer configurations and the exact cause is unknown, initial investigation points to a non-Bentley operating system update that became available on January 15th. Further investigation is ongoing and updates will be posted here as information becomes available.

Solution: Suggested possible workarounds found to date include:

  • Reboot your system and try again.
  • Rollback any system updates prior to when the behavior started, which could be around January 15, 2014 or sometime after that, depending on when system updates were applied to your computer.