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Service Requests (previously Service Tickets) can be created through the Bentley CONNECT Personal Portal. If the CONNECTION Client is running in the Windows System Tray click it and choose Personal Portal and jump to step 4. Otherwise follow the steps below.
1. Go to https://connect.bentley.com/
2. If you are not already logged in, you will be prompted to Sign in using your Bentley login credentials. Please enter your email and password and click on Sign In
3. Browse to the bottom of the page and click on the tile New Service Request as shown next
Select the appropriate option based on whether you need product support, product activation support and user administration, billing order and contract support, etc.
4. The Service Request Manager page will open. Select the Product you would like to create a Service Request for and fill in the other fields.
To add attachments click the Browse button and select the desired file.
5. Click Submit to Support button to submit the service request.
Note some file types and sizes are restricted. In case the file type you are trying to attach is not supported, zip the file and attach it. As an alternative method, you may send those files to Bentley Technical Support following the Secure File Upload instructions.
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