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To file a Service Request (aka Service Ticket) online follow these steps.
1. Go to the Bentley Website. www.bentley.comand on the top right click SUPPORT
2. The Bentley SELECTservices webpage will open. Click GO TO PERSONAL PORTAL (the personal portal can also be accessed from the CONNECTION Client using Links - Personal Portal)
3. Personal Portal webpage will open on the top right click the icon to SIGN IN if not automatically signed in.
4. Bentley Login screen
Note: You need to have a valid log in to create a Service Request Online
5. Once logged in Click on New Service Request
6. The Service Request Manager page will open. Select which product you would like to create a Service Request for and fill in the options.
To add attachments click the Browse button and select the desired file.
Note some file types and sizes are restricted. To send those files to Bentley Technical Support follow the Secure File Upload instructions.
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