Bentley Product Support

If you have a technical Bentley product inquiry, please refer to the Product Support landing page.

Effective: September 29, 2015

This document describes Bentley's Software Support Policy corresponding to Microsoft's operating system cycles.

Notes:

The above applies to Bentley Desktop products.
Please refer to the respective product readme for specific details on operating systems (including Service Packs) that product release is certified and supported on.
Bentley does not support its software running on Microsoft operating systems versions that Microsoft has "retired."
Microsoft has already deprecated support for Windows XP. For more information on Microsoft's application retirement policy, click here.
When Microsoft releases a new Windows operating system, Bentley will make every effort to support Bentley Products on it as soon as possible.

FAQ

Will I still be able to use my Bentley application if no support is offered?

Yes. Support status does not affect licensing status.

I am using a Bentley application that is not commercially released on my operating system. Can I get support?

Support is not provided for Bentley applications that are not commercially released. However, if the issue is not related to the operating system, support will be available.