https://communities.bentley.com/search?q=Prtsolutions%20antivirusSearch results for 'Prtsolutions antivirus'en-USTelligent Community 12https://communities.bentley.com/products/microstation/w/microstation__wiki/37747/microstation-connect-crashes-immediately-when-started-ibm-trusteer-rapportTue, 07 Nov 2023 22:42:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:37747Andrew Bell/products/microstation/w/microstation__wiki/37747/microstation-connect-crashes-immediately-when-started-ibm-trusteer-rapportProduct(s): MicroStation Version(s): 10.07.00.39 Environment: N\A Area: Other Subarea: N\A Problem MicroStation Connect crashes immediately when started. Solution Reviewed exception details and Stack dump shows "rooksdol" third party utility from "IBM Trusteer Rapport". C:\program files (x86)\trusteer\rapport\bin\x64\rooksdol_x64.dll C:\Program Files (x86)\Trusteer\Rapport\bin\x64\rooksbas_x64.dll User stopped the "IBM Trusteer Rapport" process and Connect does not crash anymore. User to check with their Security team if Bentley applications can be added as a trusted applications in " IBM Trusteer Rapport " Stack dump: Exception: 0xc0000005 @ 0xe0f68fd0 0: 00000062aabfd5d0 00007ffd6293686a 00000062aabfd670 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 rooksdol ::rooksdol_extension::get_host+0x18350 1: 00000062aabfd5d8 00000062aabfd670 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 2: 00000062aabfd5e0 0000020a962c1aa0 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c 3: 00000062aabfd5e8 00000062aabfd8c0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 4: 00000062aabfd5f0 00000062aabfd668 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 5: 00000062aabfd5f8 00000062aabfd5e0 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 6: 00000062aabfd600 0000d2fbe2a71a1c 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 7: 00000062aabfd608 00007ffdc1b46920 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 8: 00000062aabfd610 00000062aabfeb18 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a LegacyNGenTryEnumerateFusionCache+0xd21c0 9: 00000062aabfd618 00007ffd6292af50 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 10: 00000062aabfd620 00007ffd6292af50 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 11: 00000062aabfd628 00000062aabfd5e0 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 0000020a940d7350 12: 00000062aabfd630 00007ffd6293686a 00000062aabfd750 00007ffd6292af50 0000020a940d7350 fffffffffffffffe 13: 00000062aabfd638 00000062aabfd750 00007ffd6292af50 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 14: 00000062aabfd640 00007ffd6292af50 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 0000000000000000 15: 00000062aabfd648 0000020a940d7350 fffffffffffffffe 003a020a94096cf0 0000000000000000 0000020ab34a10f0 16: 00000062aabfd650 fffffffffffffffe 003a020a94096cf0 0000000000000000 0000020ab34a10f0 0000020ab34168f0 17: 00000062aabfd658 003a020a94096cf0 0000000000000000 0000020ab34a10f0 0000020ab34168f0 0000000000000050 18: 00000062aabfd660 0000000000000000 0000020ab34a10f0 0000020ab34168f0 0000000000000050 0000020aae4be18c Add the following files/folders to the antivirus exclusions C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll For MicroStation 2023 use the following path C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe See Also IBM Security Trusteer Rapport Stopping Rapport Browser Protection Starting Rapport Browser Protection Other language sources Deutschhttps://communities.bentley.com/products/microstation/w/microstation__wiki/55087/microstation-connect-crashes-when-started-sophosMon, 30 Oct 2023 09:51:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:55087Yvonne Lohse/products/microstation/w/microstation__wiki/55087/microstation-connect-crashes-when-started-sophosProduct(s): MicroStation Version(s): 10.15.02.11 Environment: N\A Area: Exception Subarea: N\A Problem MicroStation Connect crashes immediately when started Solution Note : Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products. Share the data by logging a Service Request so our Support team can review them. Do also share the Event logs - check video . MicroStation Connect started loading after turning off the following, on a test machine Sophos , HitmanPro , Crowdstrike Add the following files/folders to the antivirus exclusions C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll For MicroStation 2023 use the following path C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe See Also Sophos Exclusions Exploit Mitigation Exclusions Other language sources Deutsch Original Author: Leonard Joneshttps://communities.bentley.com/products/microstation/w/microstation__wiki/37311/microstation-connect-crashes-when-started-trend-microSun, 29 Oct 2023 08:44:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:37311Leonard Jones/products/microstation/w/microstation__wiki/37311/microstation-connect-crashes-when-started-trend-microProduct(s): MicroStation Version(s): 10.07.00.41 Environment: N\A Area: Other Subarea: N\A Problem MicroStation Connect crashes immediately when started. No exception logs created. Solution Note : Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products. Share the data by logging a Service Request so our Support team can review them. Do also share the Event logs - check video . Event logs shows tmmon64.dll "Trend Micro UMH Monitor Engine" is the faulting DLL. Add the following files/folders to the antivirus exclusions C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll For MicroStation 2023 use the following path C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe See Also Excluding a file or application Recommended scan exclusion list for Trend Micro Endpoint products Other language sources Deutschhttps://communities.bentley.com/products/microstation/w/microstation__wiki/43895/microstation-connect-does-not-start-sentineloneSun, 29 Oct 2023 08:09:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:43895Leonard Jones/products/microstation/w/microstation__wiki/43895/microstation-connect-does-not-start-sentineloneProduct(s): MicroStation, MicroStation PowerDraft, Bentley View Version(s): CONNECT Edition Environment: Windows 10 Area: Exception Subarea: N/A Problem MicroStation CONNECT Edition does not start. When initiating the application, the splash screen (as shown) briefly appears for a few seconds and then quickly disappears: Upon further investigation, the Application Event log (Event Viewer>Windows Logs>Application) displays text similar to the following: Faulting application name: microstation.exe, version: 10.16.0.80, time stamp: 0x60c9cf09 Faulting module name: InProcessClient64.dll, version: 4.6.13.298, time stamp: 0x6069e6d8 Exception code: 0xc0000005 Fault offset: 0x00000000000547a9 Faulting process id: 0xf54 Faulting application start time: 0x01d77991bcc3863f Faulting application path: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe Faulting module path: C:\Program Files\SentinelOne\Sentinel Agent 4.6.13.298\InProcessClient64.dll Report Id: d29c849c-a64c-46e1-b599-e73e8576d38f Faulting package full name: Faulting package-relative application ID: It is been observed that this issue will occur for most if not all applications that run off the CONNECT Edition platform (i.e. MicroStation PowerDraft CE, Bentley View CE, OpenRoads Designer CE, etc.) Solution Note : Kindly contact your Antivirus vendor and request for details on threats, security issues reported on Bentley Products. Share the data by logging a Service Request so our Support team can review them. Do also share the Event logs - check video . This appears to be caused by an antivirus blocking the program (SentinelOne anti-virus). To remedy the issue, try the following: 1. Launch the program from the executable file (MicroStation.exe) and run as administrator: 2. Disable Sentinel Agent and try launching MicroStation. 3. If at all possible, try temporarily uninstalling the antivirus program and run MicroStation 4. Configure Exclusions and Include them in SentinelOne Policies Add the following files/folders to the antivirus exclusions C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\MicroStation.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LicService\Bentley.Licensing.LicenseTool.exe C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Service.exe C:\Program Files\Common Files\Bentley Shared\CONNECT Advisor\Bentley.Connect.Advisor.Api.dll For MicroStation 2023 use the following path C:\Program Files\Bentley\MicroStation 2023\MicroStation\microstation.exe See Also SentinelOne SentinelOne FAQ Other language sources Deutsch Italianohttps://communities.bentley.com/products/microstation/w/microstation__wiki/25595/microstation-connect-edition-will-not-startSun, 27 Aug 2023 13:30:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:25595Leonard Jones/products/microstation/w/microstation__wiki/25595/microstation-connect-edition-will-not-startProduct(s): MicroStation Version(s): CONNECT Environment: N/A Area: Installation Subarea: General Problem MicroStation CONNECT Edition will not start. Solution If you have received no error notifications during the installation of MicroStation CONNECT Edition, but the application will not start and you do not receive any error messages then it could be your antivirus software that blocks the startup. Solution is to turn off the antivirus (including anti-spyware) software and try and start MicroStation CONNECT Edition. If you can successfully start the application with the antivirus turned off, then you need to add MicroStation CONNECT Edition to the Safe Applications/Programs list in the antivirus software. Remember to turn the antivirus software back on after testing. See Also MicroStation Connect does not start (SentinelOne) Other language sources German Original Author: Bentley Technical Supporthttps://communities.bentley.com/products/microstation/w/microstation__wiki/37480/microstation-connect-crashes-during-startup-dell-backup-and-recoveryThu, 10 Feb 2022 09:08:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:37480Leonard Jones/products/microstation/w/microstation__wiki/37480/microstation-connect-crashes-during-startup-dell-backup-and-recoveryProduct(s): MicroStation Version(s): 10.07.00.39 Environment: N\A Area: Other Subarea: N\A Problem MicroStation Connect crashes immediately when started. Solution Reviewed exception details and there seems to be a SQLite database conflict C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\SQLite.Interop.dll C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\ConnectAdvisor\SQLite.Interop.dll Rename following folder “Dell Backup and Recovery” to “Dell Backup and Recovery1”. C:\Program Files (x86)\Dell Backup and Recovery\ C:\Program Files (x86)\Dell Backup and Recovery1\ See Also Dell Backup and Recovery