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  • License access

    Hi After I had tried to load the JPG file (as a background) CivilStorm closed and I got this message: "You do not have permission to run OpenFlows CiviStorm. License access is controlled by the organization's administrator" (windows below)
  • No Entitlement - Additional information

    Additional trouble shooting tips for this issue resulting from cases that I have come across. This Wiki item No Entitlement only covers two cases where this occurs. However it may be a symptom of connection problems with the Subscription Entitlement…
  • My staad is licensed but showing it expires in 7 days

    I have purchased Staad.Pro Connect edition v21 license last year. To upgrade the software to latest version, I upgraded my Staad Connect edition version 21 to V22. After getting installed, all the applications are up-to date. Then i tried to access Staad…
  • STAAD PRO CONNECT EDITION ERROR

    HELLO I HAVE INSTALLED SEVERAL TIMES STAAD PRO CONNECT EDITION IN MY PC, BEFORE FEW DAYS IT WAS WORKING PROPERLY THEN SUDDENLY IT STOPPED WORKING AND GIVING ERROR LIKE NO ENTITLEMENT FOUND AND WINDOWS HAS STOPPED THE PROGRAM PLEASE HELP ME I WANT TO…
  • 03. For a Node Locked (Non-Select) license, does the application need to be checked out?

    Applies To Product(s): AutoPIPE Version(s): ALL; Area: Date Logged & Current Version Aug 2019 12.01.00.10 Problem: For a Node Locked (Non-Select) license, does the application need to be checked out? Solution…
  • License Sign in and out

    We have two select subscriptions, but we have a third PC. We want to use Microstation on that third PC. How do I un-assign the license on my PC and move it to the third PC. It will only be for 2 days, then I want to move it back to my PC.
  • Reserving a License - SOILVISION

    The Activation Wizard can provide a second function to account for situations where you may need to work outside a regular network but still need access to a product, it is possible to Reserve a License to allow offline work. This ensures that your organisation…
  • Licensing Management Tool - SOILVISION

    The Bentley License Management Tool provides details of the current status of all products that you have run locally. It also provides a method to reserve one or more licenses for when you want to use SOILVISION for a period of time and you are unable…
  • License Management Tool – PLAXIS

    The Bentley License Management Tool provides details of the current status of all products that you have run locally. It also provides a method to reserve one or more licenses for when you want to use PLAXIS 2D or PLAXIS 3D for a period of time and…
  • License Activation issue

    Hello, We have an issue with License activation, the server on which application is hosted the license management tool says the licenses are activated for current user but when logged in to the application it throws a warning saying "License will expire…
  • 13. Will updating LMT help with License over usage of 10 minutes or less?

    Applies To Product(s): AutoPIPE Version(s): ALL; Area: Date Logged & Current Version May 2019 12.01.00.09 Problem: Will updating LMT help with License over usage of 10 minutes or less? Solution: In short…
  • Excessive capacity used on server due to License Logging.

    Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: N/A Area: N/A Subarea: N/A Problem User reported that the Production Server drive space capacity was quickly…
  • Bentley Connection Client & Proxy Settings - How to deploy

    Hi All, I have installed the latest version of the Bentley Connection Client and I am trying to work out a way of deploying Proxy Settings to all of our client machines. Our security team doesn't allow the use of a whitelist and I can't have each…
  • 06d. "The client does not have access to this site".. message appears when trying to activate an AutoPIPE license, why?

    Applies To Product(s): AutoPIPE Version(s): ALL; Area: Date Logged & Current Version Jan. 2019 12.00.00.14 Problem: The following message appears when trying to activate a license: ---------------------…
  • "An error has occurred while attempting to verify the server and activation key"

    Product(s): WaterCAD, WaterGEMS, HAMMER, SewerGEMS, SewerCAD, StormCAD, CivilStorm, PondPack, CulvertMaster, FlowMaster Version(s): 10.XX.XX.XX, 08.11.XX.XX Area: License Management Problem When attempting to verify an…
  • CONNECTION Client Update

    The latest CONNECTION Client update includes a new CONNECT License Client, is this a direct replacement for the licence tool delivered with the desktop app? What are the main differences with this new version and how will it affect our users? Notes…
  • License Management Tool

    Product(s): Promis.e, Bentley Substation, Bentley Raceway and Cable Management Version(s): through 10.00.00.232 Environment: N\A Area: Licensing Subarea: N\A Background The License Management…
  • License AutoPIPE Nozzle 08.11.08.20 and higher

    Applies To Product(s): AutoPIPE Nozzle Version(s): V8i Area: License Original Author: Bentley Technical Support Group Date Logged & Current Version June 2015 09.06.02.06 Problem:…
  • Additional steps they're not telling us: Non-Authenticated Machines

    I called Bentley Licensing and found out a dirty little secret they're not telling anyone. I was told they look at Authenticated vs. Non-authenticated machines to determine compliance. This is NOT what they stated in their material calling for "registered…
  • Connection Client Proxy settings

    Connection Client proxy settings not working. The licence settings are fine, can activate MX SS2 no problem, Connection client won't activate, I have tried the address and port as per internet options on the web site and also some other address and port…
  • Unable to launch PC-HELP after being checked out

    Hi all, I have successfully activated the Bentley license, but I am unable to launch PC-Help after checking it out using the License Management Tool. I know this is an older program but there is another person who also has this checked out and it is…
  • Activation of Bentley Map Powerview version 08.11.09.862

    Hi After several attemps i'm not able to activate the new verson of Bentley Map PowerView (08.11.09.862). I've earlier had some serious problems related to that (see earlier posts), but hoped that it was solved do to a workaround with cleaning up…
  • Admin Check In and Out Instructions for XM and Higher [TN]

    Product: SELECTserver Version: XM and higher Environment: N\A Area: Asset Administration Subarea: N\A Overview As a SELECT user, you may decide to check out a license if the client machine…
  • Remove license?

    I have licenses applied against a hosted SELECTserver. Is there an option to remove an applied license? I tried clicking "Evaluation Only - No license information" but it doesn't apply to remove it.
  • "An Error has occured while attempting to verify the server and activation key" message appeared when activating AutoPIPE, why?

    Applies To Product(s): AutoPIPE Version(s): ALL; Environment: N/A Area: License Original Author: Bentley Technical Support Group Date Logged & Current Version July. 2017 11.00.00.22 Problem: …