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  • Upgrading our Projectwise Server from 10.00.3.280 to 10.00.3.299

    Lately we have been facing a lot of outages on our application server and have been advised by Bentley team to upgrade our software across all servers (File, Index, Ics, Integration). I wanted to know if it will be a straightforward Uninstallation-Installation…
  • What's the proper procedure to activate a (cache) server?

    Cache server activated not showing up in license mgmt tool.
  • Email notification blocked on Server - error: net_oi_connectionclosed

    Product(s): APM Implementation and Performance Management Version(s): 7.12 Environment: N/A Area: N/A Subarea: N/A Problem Using a third party smtp service provider, user reported that all…
  • SYNCHRO Control

    Hi! there is a very important question 1. Is it possible to make SYNCHRO Control on the company's server? 2. What are the similarities and differences between the principle of SYNCHRO Control and the previous SYNCHRO workgroup project product? …
  • Confirming all checked out licenses

    Product(s): CONNECTION Client Version(s): 11.00.01.109 and later Area: Licensing - Technical Background When importing checked out licenses on a server, it is difficult to confirm via a remote session what licenses…
  • Using Design Script w/ ICS Rendition Service for Character Substitution

    Hi, I was trying to play around of the printing method in case the ICS server is down. When I do create rendition, the following code for printing file name works. if (characters eq "$FILE$") then envr_var = "RENDSVC_VAULTPATHNAME" characters =…
  • Managing Energy Simulator Projects on a Shared Server

    Product(s): OpenBuildings Energy Simulator Version(s): CONNECT Edition Environment: N/A Area: General Information Subarea: N/A Overview This article details how Workspaces and Worksets can…
  • Non Select License - Application server software download link:

    Hello, I received the non-SELECT licenses for Legion Simulator and OpenBuildings Station Designer as a result of canceling my SELECT CONNECT subscription. In order to install these license in my server I need the Application server software download…
  • software downloads

    Hello, I am a new user and I here for KeyAGS4, I have completed the registration processes but I cannot access to the software downloads for CONNECT Licensing application since yesterday. I think the problem is the website it self. Please advise…
  • How to tell which Server Instance a Smart Client is connected to

    Product(s): APM Implementation and Performance Management Version(s): All Environment: All Area: N/A Subarea: N\A Problem A client side error is being investigated and the Support Team is…
  • [Resolved] Services outage affected availability of PLAXIS Remote Scripting Server on April 20, 2020

    The server for PLAXIS remote scripting is back online. Services will be fully available within 1-2 hours The server for remote scripting is currently down, preventing users to use remote scripting functionality in PLAXIS legacy versions (PLAXIS 2D…
  • Arbeitsbereich auf Server

    Hallo Ich habe bei mir lokal einen Arbeitsbereich erstellt. Dieser greift auf die Seed Dateien zu bei denen sämtliche Einstellungen für die Mitarbeiter getätigt wurden. Nun ist es so, dass der Arbeitsbereich nur bei mir vorhanden ist. Ist es möglich…
  • Encrypted scripting server vulnerable to replay attacks

    Application PLAXIS 2D PLAXIS 3D Version PLAXIS 2D PLAXIS 3D Date created 18 May 2017 Date modified 16 May 2017 Date modified 16 May 2017 Known issue ID SW-11114 Applications PLAXIS 2D, PLAXIS 3D Firewall Plaxis…
  • Codemeter USB Stick behaviour

    Application PLAXIS 2D PLAXIS 3D Version PLAXIS 2D PLAXIS 3D Date created 23 February 2015 Date modified 05 October 2021 All dongle/hardware lock (HWL) based versions of PLAXIS 2D/3D are treated as "V8i SELECTseries…
  • Network Drives Not Visible in Project Explorer

    Product(s): Hevacomp Mechanical and Electrical Designer Version(s): V8i (N/A) Environment: N/A Area: N/A Subarea: N/A Overview Under certain circumstances Network drives may not be visible…
  • "An error has occurred while attempting to verify the server and activation key"

    Product(s): WaterCAD, WaterGEMS, HAMMER, SewerGEMS, SewerCAD, StormCAD, CivilStorm, PondPack, CulvertMaster, FlowMaster Version(s): 10.XX.XX.XX, 08.11.XX.XX Area: License Management Problem When attempting to verify an…
  • Proxy Server Address

    Does anyone have the proxy server address for OpenRail ConceptStation that they can share with me please?
  • License info for the ODC connector product is in trial mode on smart-client servers.

    Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N\A Subarea: N\A Problem When running the license management tool on ODC server, the…
  • Server architecture for good performance?

    Hi. I'm IT manager in an organization with many microstation and powercivil users. These users are located on 5 different offices in Denmark and Sweden. Our hosting center is located i Taastrup Denmark. Our architecture is built up around DFS (distributed…
  • Can't Download LumenRT Content

    When I try to use/download LumenRT content, I get a download error that says "Unable to contact server. Please make sure your computer is connected to the internet." I am of course connected to the Internet. I have also tried reinstalling LumenRT with…
  • Managed Service Users: Useful Server Information for Support

    Product(s): Exor Network Manager Version(s): N\A Environment: N\A Area: Other Subarea: N\A When reporting errors with Exor products hosted on Managed Service systems it helps to provide the…
  • "An Error has occured while attempting to verify the server and activation key" message appeared when activating AutoPIPE, why?

    Applies To Product(s): AutoPIPE Version(s): ALL; Environment: N/A Area: License Original Author: Bentley Technical Support Group Date Logged & Current Version July. 2017 11.00.00.22 Problem: …
  • "License Management Tool" Messages displayed in AutoPIPE

    "An Error has occured while attempting to verify the server and activation key" See Also Warnings, Errors, Crashed, Confirm Messages in AutoPIPE Bentley AutoPIPE