Browse By Tags

Product(s): CONNECTION Client Version(s): N/A Area: IMS Problem Description When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…

Product(s): AssetWise Inspections Server Version(s): N\A Environment: ALL Area: N/A Subarea: N\A Review previously attached and/or removed report sections Background A user with an in-progress…

Product(s): CONNECTION Client Area: Installation The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues. Background When CONNECTION Client is installed…

Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…

Product(s): MicroStation Version(s): 10.15.00.74 Environment: N\A Area: Installation Subarea: Troubleshoot New Installations (Single Users) ######################################### WIKI…

To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps: Step 1: Collect logs 1. Open Bentley Log Collector Bentley Log Collector can be opened in several ways: Option 1: Open…