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Troubleshooting
Azure Service Bus - Topic Size Quota
Sandy Milne
Azure service bus topics typically have a size quota of one gigabyte. Incoming messages are rejected when the topic hits the size quota. Reaching the size quota typically occurs when message processing connections are in a stopped state or when messages…
over 2 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Telling Seq not to use up the C drive
Sandy Milne
To tell Seq to store its log files elsewhere Uninstall Seq from its current location on C: (Details for uninstall from Seq website ) Use the Seq “backup and restore” functionality to move the data to the intended new location (About backup-restore…
over 2 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Configuring retention policy for Seq logging
Sandy Milne
If you want to move Seq's logs off your server's C drive, please refer to the software's help page on that topic ! Why does Seq need a retention policy Seq's extent files will consume "infinite" amounts of disk space unless a retention policy is…
over 2 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Configure email notifications of Dead Letters
Sandy Milne
APM has used a Seq plug-in to provide email notification when a BOD message goes into the Dead Letter Queue . The specific version is seq.app.emailplus.2.0.87. Email+ Emailplus Settings
over 3 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Providing authentication in Postman
Sandy Milne
When doing a Post or Get, you must provide the authentication (assuming that's active). ... The API key is specified in the dependency json, for the APM REST API.
over 1 year ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
InfoSource is the AssetWise Interoperability System in APM
Sandy Milne
All integrated data sent via BOD message must be associated with unique values for the InfoSource's UUID and ShortName. In the architecture sense, there should be an InfoSource representing the APM system and a different InfoSource for the CMMS system…
over 3 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
CMMS adapters need to use these values
Sandy Milne
There are a specific pair of Sync BOD fields that must match specific values in the APM database. These are RegistrationSite InfoSource Registration Site The RegistrationSite's IDInInfoSource must match the APM user key of an APM site. In…
over 3 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Service bus explorer - Interop CONNECT edition
Sandy Milne
Installing the Service Bus Explorer To view actual BOD messages in a Bentley hosted environment, install the Service Bus Explorer. Service Bus Explorer is open source software. Get the binaries at https://github.com/paolosalvatori/ServiceBusExplorer…
over 2 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
On premise RabbitMQ
Sandy Milne
The RabbitMQ administration page is at port 15672 of the interop server. For example, http://localhost:15672
over 4 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Reviewing cloud tenants
Sandy Milne
You must have an account and use the Admin functions of AWEIS. The testing instances, for example, are managed from: https://qa-bcsf.bentley.com/Interoperability/admin The development environments are managed from: https://dev-bcsf.bentley.com/Interoperability…
over 3 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
AssetWise and CMMS integrations - overview
Sandy Milne
Work management process Click to view video in new window. Pre-planned work - Work Requests - Work Orders The work management flow uses both the Process-Acknowledge pattern as well as the sync pattern. Asset and Segment published by CMMS …
over 4 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Viewing integrated data in APM
Sandy Milne
Launch APM from the start menu. If it pauses on the login dialog, choose the first radio button, optionally click 'remember me', and then press OK. Once the Site object is displayed, navigate to the specific Site that is integrated directly with…
over 4 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
RabbitMQ: Exchange names
Sandy Milne
Launch RabbitMQ's administration page, which is at port 15672 of the interop server. For example, http://localhost:15672. Go to the Exchanges tab To confirm the exact name and spelling of the exchange (topic) to embed in the URL, look at the yellow…
over 4 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Create a debug Message Archive
Sandy Milne
When first creating an adapter, and iterating through rounds of debugging, you may want to keep a record of ALL the messages submitted. Note for production Regardless of environment, there is a maximum combined size for all of a topic's subscriptions…
over 2 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Site configuration
Sandy Milne
There is a trio of settings in Site that are all required to activate Interop fully. SYMPTOM - TROUBLESHOOTING If any of these 3 Site settings are skipped, Site’s Work Management view will be missing the three Interop tabs: Request for work, Interop…
over 4 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Enterprise configuration
Sandy Milne
Log in to APM, and launch the Enterprise object. In Enterprise’s Administration menu, choose “Interoperability and Integration Settings >” and then “AssetWise Interoperability…” Then, in the resulting pop-up dialog, ensure that you check “AssetWise…
over 4 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Integration profile
Sandy Milne
The Integration profile contains many settings to tailor APM's integration behavior. Please note: a more detailed description of this functionality is provided in the APM online help. Search for 'interoperability'. To create a profile, while in the…
over 4 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Configuring APM to use AssetWise Interop
Sandy Milne
Integration APM can be configured to work with more than one kind of CMMS, historically using different technologies in the infrastructure. In these integrations, the CMMS plays the role of system of record for Asset Maintenance information such as…
over 2 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
SEQ Memory Usage
Sandy Milne
Troubleshooting: Memory usage always at 90% or above? It's probably this SEQ setting. Important Note: more details are available in the AWEIS Setup Guide. See the section named 'Setting up Logging...' By default, SEQ will use as much memory as possible…
over 3 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
Turn on Service Bus Debug logging - On Premise
Sandy Milne
Here is how to increase the level of detail in the Interop Service logs, for when you need to do detailed troubleshooting. Stop the service temporarily Stop the interop service - it's named BentleyInteroperabilityService How to: Launch the…
over 3 years ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki
InfoSource: Configure APM REST API
Andrew Claudy
Look up the InfoSource When setting up Interop topics, you must provide a unique value for the APM InfoSource UUID and ShortName, for the messages outbound from AssetWise APM. Inside APM's Enterprise object, look up the AssetWise Interoperability…
7 months ago
AssetWise Enterprise Interoperability
AssetWise Enterprise Interoperability Wiki