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Elevate to All Users
Jeremy Hoesly
Product(s): License Management Tool Version(s): 09.02.xx.xx and later Background To ensure all user profiles on a machine contain SELECTserver license settings to activate products, settings can be stored in a central location…
over 2 years ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
-1 Bentley Licensing Service cannot start error
Brian D., User Success Support
Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
11 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
How to license automated workflows
Jutta Eisenhauer
Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
over 1 year ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Legacy civil products billed as OpenRoads Designer
Brian D., User Success Support
Product(s): Civil Products Area: Licensing OpenRoads Designer is the designated replacement product for several legacy civil products. Usage of the following legacy products will be billed and displayed as OpenRoads Designer…
3 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Usage information reported to Subscription Entitlement Service
Jutta Eisenhauer
Product(s): Subscription Entitlement Service Area: Security What is collected The following usage data is collected by Subscription Entitlement Service-based products and reported to Bentley: Ultimate (Hierarchy/Organization…
over 1 year ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Bentley Licensing Tool does not recognize CONNECTION Client is signed in
Jutta Eisenhauer
Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
over 1 year ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Licensing service failed with error code -1
Jacek Majda
Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
8 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
ContextCapture Master/Engine requiring a ContextCapture license
Brian D., User Success Support
Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
3 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Descartes License Check-out after launching OpenUtilities Substation
Satish Saptasagar
Product(s): OpenUtilities Substation CONNECT Edition Version(s): 10.00.XX.XX to 10.09.XX.XX Environment: NA Area: Power Platform Support Subarea: NA Background: The user is facing the issue…
over 2 years ago
OpenUtilities
OpenUtilities Wiki
SYNCHRO Licensing
Brian D., User Success Support
When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
3 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
ProjectWise Explorer Licensing [TN]
Dana Guthrie
Applies To Product(s): ProjectWise Explorer Version(s): XM, V8i Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group …
11 months ago
ProjectWise
ProjectWise Design Integration Wiki
How to evaluate a product under Subscription Entitlement Service
Jacek Majda
Overview The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
10 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
How remote usage is recorded
Jacek Majda
Background Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
over 1 year ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
License Management Tool
Matt_P
Product(s): Promis.e, Bentley Substation, Bentley Raceway and Cable Management Version(s): through 10.00.00.232 Environment: N\A Area: Licensing Subarea: N\A Background The License Management…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Endless "retry" activation loop
Matt_P
Product(s): promis.e Version(s): 08.11.05.91 - 08.11.11.85 Environment: N/A Area: Licensing Subarea: N/A Problem Description Product Activation wizard says successful, but the user gets an…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
promis.e is only using a Standard license
Matt_P
Product(s): promis.e Professional, promis.e Enterprise Version(s): through 08.11.12.137 Environment: N/A Area: Licensing Subarea: N/A Problem Description I just installed and activated promis…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Is it possible to use two different activation keys on the same machine
Anders Svensson OMahony
Product(s): MicroStation Version(s): N\A Environment: N\A Area: Licensing Subarea: Activation Problem Is is possible to use two different activation keys on the same machine? …
over 6 years ago
MicroStation
MicroStation Wiki
Cannot activate Non-Select License
Andrew Bell
Product(s): MicroStation Version(s): N\A Environment: N\A Area: Licensing Subarea: Activation Problem Cannot activate Non-SELECT License despite having followed the procedures in the Non…
over 6 years ago
MicroStation
MicroStation Wiki
Feature availability in Promis.e V8i SELECTseries 8
Matt_P
Product(s): Promis.e Version(s): 08.11.13.57 - 08.11.13.96 Environment: N\A Area: Licensing Subarea: N\A After upgrading to Promis.e V8i SELECT series 8, what features am I able to use that I…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
OpenPlant Isometrics Manager usage and AutoPLANT
Brian D., User Success Support
Product(s): OpenPlant Isometrics Manager Version(s): N/A Environment: N/A Area: Licensing Subarea: N/A Problem Description Usage for OpenPlant Isometrics Manager is being logged when using…
3 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Cannot activate Promis.e V8i SELECTseries 8 after upgrading
Matt_P
Product(s): Promis.e Version(s): 08.11.13.57 Environment: N\A Area: Licensing Subarea: N\A I can't activate Promis.e V8i SS8 after installing it. It says I have 7 days remaining in the trial…
over 7 years ago
OpenUtilities
OpenUtilities Wiki
Views not showing up after Licensing outage
Joseph Marin
Product(s): AssetWise APM Foundation Version(s): 7.x Environment: N\A Area: Licensing and Modules Subarea: N\A Problem If you are unable to connect to the Benley SelectServer to renew your…
4 months ago
Asset Reliability | AssetWise APM
Asset Reliability | AssetWise APM Wiki
Error - This command registers your session at a higher license level
Matt_P
Product(s): promis.e Version(s): 08.11.12.88 - 08.11.12.137 Environment: N/A Area: Licensing Subarea: N/A Error or Warning Message Instead of "From Standard to Professional", the message…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Error - Session will timeout in 2 minutes
Matt_P
Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.137 Environment: N\A Area: Licensing Subarea: N\A Error or Warning Message The following message or similar appears after…
over 5 years ago
OpenUtilities
OpenUtilities Wiki
Error - Side-by-side configuration on Product Activation
Satish Saptasagar
Product(s): Promis.e, Substation Version(s): 08.11.xx.xx Environment: N/A Area: Licensing Subarea: N/A Problem Description When I try to run or activate the software, I receive this warning…
over 4 years ago
OpenUtilities
OpenUtilities Wiki