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How to receive Technical Support

Stefanos Papavasileiou

Application All supported Bentley applications Version All supported Bentley versions Date created 12 November 2021 Date modified 4 May 2023 When using any Bentley software, our support teams are ready to assist you…
- 1 month ago
- GeoStudio | PLAXIS
- GeoStudio | PLAXIS Wiki
Resumen de prioridades para los pedidos de servicio

Sarah McCann

Producto(s) : Service Request Manager Prioridad de pedido de servicio Descripción Crítico Pérdida total del servicio o situaciones de caída de la producción en las que no existe una solución. Incidentes que tienen un impacto crítico…
- over 2 years ago
- Licensing, Cloud and Web Services
- Licensing and Activation Wiki (Español)
Come aprire una Richiesta di Servizio - Service Request

Benedetta Ridolfi

Prodotto(/i): Microstation Versione(/i): N\A Ambiente: N\A Categoria: N/A Sotto-categoria: N\A Contesto: Avete necessitá di Supporto Tecnico e volete aprire una Richiesta di Servizio. L'accesso…
- over 2 years ago
- MicroStation
- MicroStation Wiki (Italiano)
Creating a new Service Request (Technical Support)

Sylvia H.

Access Service Request Manager as described here . Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that…
- 5 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
New Service Request - NON-SELECT users

Sylvia H.

NON-SELECT users are presented with a simplified submission form: Please fill out the form. There is guidance below on how to complete the entries. Field What to Enter Licensing or Activation related issue Please check this box if…
- 5 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
How to create a Bentley account and submit a Support Case

Stefanos Papavasileiou

Application All supported Bentley applications Version All supported Bentley versions Date created 29 July 2020 Date modified 10 October 2023 General When using any Bentley software, our support teams are ready…
- 26 days ago
- GeoStudio | PLAXIS
- GeoStudio | PLAXIS Wiki
How to update existing Service Request

Sylvia H.

Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section; My Service Requests tile redirects you to Service Request Manager; direct URL is https://apps.bentley.com…
- 5 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
How to log Service Request

Jesse Dringoli

Service Requests (previously Service Tickets) can be created through the Bentley CONNECT Personal Portal. If the CONNECTION Client is running in the Windows System Tray click it and choose Personal Portal and jump to step 5. Otherwise follow these steps…
- over 3 years ago
- OpenUtilities
- OpenUtilities Wiki
Managing users in Service Request Manager

Deborah Gardiner

Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: N/A Subarea: N\A Problem In SRM we have multiple sites. Now it sometimes occurs that some…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Techniques for Reporting an APM Service Request

Deborah Gardiner

1 . Include a thorough description of the problem Use a descriptive title and include as much information as possible in the problem description field. Attach print screens, log files and exact text of any errors or messages that may have occurred with…
- over 2 years ago
- Asset Reliability | AssetWise APM
- Asset Reliability | AssetWise APM Wiki
Assign SR's to User, Not Firms

Bear

One major hassle, as a CAD Administrator, is that any SR raised is assigned to a company and NOT the person who raised the SR. As someone who moves around from firm to firm and supports a lot of firms at the same time I would like to see the SR system…
- over 8 years ago
- Everything Else
- Everything Else Forum