• Smaller issues and proposed solutions
      Product(s): SUPERLOAD Permit Administration   Version(s): N/A   Environment: N/A   Area: N/A   Subarea: N/A

    Problem Examples

    Account needs a credit adjustment
    Trip authorization issue
    missing charges on an account
    add the # of axles on...

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  • replied to this:
    While starting my Synchro Pro it's crash, Any solution ?

    While starting (on splash screen) my syncro pro crash... any tips 

    I reinstall it but same problem.

  • "Si è verificato un errore di analisi dei dati 3D" durante la lettura di PDF 3D da MicroStation mediante Adobe Acrobat
      Product(s): MicroStation   Version(s): N\A   Environment: N\A   Area: Printing   Subarea: N\A

    Problema

    Durante la lettura di PDF 3D creati in MicroStation, viene visualizzato il seguente messaggio:

    Acrobat Reader

    Si è verificato un errore...

    Read more.
  • replied to this:
    Shoulder rollover in Openroads

    Hi all, 

    Hi, I have been trying to create shoulder rollovers for a project. I have attached in the below image how the client wants the rollover to be applied. How should I apply the values in the rollover settings? I have tried a lot of trial and error...

    Read more.
  • replied to this:
    Connect to secured ArcGIS MapServer

    I'm trying to connect to my organisations secured ArcGIS MapServer in MicroStation 2023. I can generate a token but I cannot find any information on how to pass that token to the MapServer. https://<xxx>/MapServer?token=<xxx> does not work in MicroStation...

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  • Guides

    In this section you will find all the information needed to work with ProjectWise powered by iTwin

    Getting Started

    Home

    Administration

    Creating iModels

    Read more.
  • suggested an answer to this:
    Does anyone else experience Lag/Freeze on startup

    Massive complaints from our users when opening and switching files. 

    Using MS 2023 and MS Connect 16

    The files open, taking a few seconds, displaying libraries being loaded etc. We can interact with the file for a second or so, then it freezes for a few...

    Read more.
  • Home Page Layout

    When working inside a Project, the Home Page is divided into three main parts:

    • Header - Where you will see your Entitlements, the Project name and number, the Resource Center and your user name.
    • Modules (the Sidebar)
    • Main View, which adapts to which Modules...
    Read more.
  • "A 3D data parsing error has occurred" when reading 3D PDF from MicroStation using Adobe Acrobat
      Product(s): MicroStation   Version(s): N\A   Environment: N\A   Area: Printing   Subarea: N\A

    Problem

    When reading 3D PDF created in MicroStation the following message is displaying:

    Acrobat Reader

    A 3D data parsing error has occurre...

    Read more.
  • suggested an answer to this:
    retrieving Plaxis license

    Hi,

    my license (Plaxis 3d 2018) has expired in February. Does anyone help me to retrieve it? I've tried through Plaxis Connect, but i've got the message that I'm attaching. But "sales@plaxis.nl" doesn't exist. Please send any informations to:...

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  • and 7 others earned the Ask A Question I achievement.
    Ask A Question I
  • Help Needed with OpenRoads Designer and CRM Software on My Desktop

    Hello Community,

    I hope everyone is doing well. I am currently facing some issues with OpenRoads Designer and CRM software on my desktop, and I am seeking your expertise to help me resolve them.

    Issue 1: OpenRoads Designer
    I have been using OpenRoads Designer...

    Read more.
  • How to create a Bentley account and submit a Support Case
    Application All supported Bentley applications Version All supported Bentley versions Date created 29 July 2020 Date modified 10 October 2023
    General

    When using any Bentley software, our support teams are ready to assist you with problems...

    Read more.
  • Where are the Catalog.mdb cache files located on local machine for Catalogs stored on network location in Promis.e CONNECT

    -

      Product(s): Promis.e CONNECT Edition   Version(s):  10.00.XX.XX to 10.13.XX.XX   Environment:  NA   Area:  Component Management   Subarea:  NA

    Background:

    When the user have the Catalogs stored on the Network Location instead of the Local...

    Read more.
  • Where are the Catalog.mdb cache files located on local machine for Catalogs stored on network location in OpenUtilities Substation

    -

      Product(s): OpenUtilities Substion CONNECT Edition   Version(s):  10.00.XX.XX to 10.14.XX.XX   Environment:  NA   Area:  Component Management   Subarea:  NA

    Background:

    When the user have the Catalogs stored on the Network Location instead...

    Read more.
  • ORD—请问我总装模型的时候出现错误然后软件强制退出了是什么问题导致的啊?如图片提示内容,日志文件已分项百度网盘。

     麻烦老师解答一下,百度网盘链接(日志文件):链接:pan.baidu.com/.../1S1SjjMoq44lX8U25ATlk2g
    提取码:dwt6

  • suggested an answer to this:
    Could you help share Dataset for SCADA Connection using in Bentley Youtube training videos

    Hello,

    I'm watching Bentley's great videos about SCADA Connection in WaterGEMS on Youtube. However, I cannot find the practice files used in these videos.

    It would be great if you could show me where I can find them or a similar file I could use...

    Read more.
  • replied to this:
    asked a question in CUBE > CUBE Forum:
    Methods of Assignment Validation

    I'm writing an essay about the various methods on how to validate an assignment so I would like to know if there is any function in the program that can do that or how you generally proceed. I'll be grateful if you can also link some academic sources...

    Read more.
  • replied to this:
    How can we feed the PILEHD loads from the superelement back into PSI for code checking of the piles

    We linearize the pile-soil behavior using the superelement option in PSI. Then we run a gap analysis to simulate compression only on some cut piles using this superelement. As the pile forces will change relative to a all pile intact condition we need...

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  • replied to this:
    WATERGEMS Customer Meter Association & Pump Errors

    -trying to use loadbuilder to assign customer meters to the nearest junction/node not working, it runs but the properties of the customer meters afterward show the associated element is the meter itself still instead of the nearest junctions, and trying...

    Read more.