• Smaller issues and proposed solutions

    Susan Hines
    Susan Hines
    Product(s): AssetWise Inspections Version(s): N/A Environment: N/A Area: General Subarea: N/A Problem Examples User(s) cannot access a specific asset/group of assets An imported value appears…
    • 7 days ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • How do I get recent data into my UAT site?

    Susan Hines
    Susan Hines
    Product(s): AssetWise Inspections Server Version(s): N/A Environment: ALL Area: N/A Subarea: N/A Background In the past 3-6 months, your agency…
    • 4 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Submission Issues

    Susan Hines
    Susan Hines
    Product(s): AssetWise Inspections Server Version(s): N/A Environment: all Area: General Subarea: N/A Questions from FHWA Submit a Case https://bentleysystems.service-now.com Follow…
    • 4 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Quick View Tab?

    Susan Hines
    Susan Hines
    Product(s): AssetWise Inspections Version(s): N/A Environment: N/A Area: N/A Subarea: N/A Problem Did the configuration tool for the Quick…
    • 4 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Configurable Headers

    Susan Hines
    Susan Hines
    Product(s): AssetWise Inspections Server Version(s): N\A Environment: ALL Area: N/A Subarea: N\A a configured header/footer may be added (or removed) from report sections and/or report types…
    • 5 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Creating a New Case

    Susan Hines
    Susan Hines
    1. There are two quick ways to access the Service Now Portal. a. From the Bentley Communities site, click the Menu icon and select the Support option. Once on the Support page, click the Service Request Manager link. b. The other option…
    • 4 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Production Data in UAT

    Susan Hines
    Susan Hines
    Product(s): InspectTech Administrator Client Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem Data in the UAT site is "stale"; administrators need current assets, report data…
    • 10 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • UAT pdf error? Could be a "missing" photo/image

    Susan Hines
    Susan Hines
    If you receive an error when generating a report pdf, consider whether or not the section contains photos, logos, or attachments. If the section (such as a cover) includes a photo, the issue could be that UAT doesn't contain the photos from production…
    • over 1 year ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Error Check Definitions - Configurable Error Check

    Susan Hines
    Susan Hines
    Error Check Definitions - Configurable Error Check by Mark Kosarych Error Check Definitions - Configurable Error Check has been enabled for all users where Bentley has production access. Please see the attached instruction sheet and let us know of any…
    • 6 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • API Configuration & Settings

    Susan Hines
    Susan Hines
    Product(s): AssetWise Inspections Server Version(s): N/A Environment: all Area: General Subarea: N/A Steps to install new API Server pre-requisites for self-hosted users only : Install .net…
    • 5 months ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Workflows

    Susan Hines
    Susan Hines
    Workflows determine how an agency’s inspection reports or maintenance items move through the approval process. Every agency has different workflows for their reports and maintenance items, and AssetWise Inspections’ Manage Workflows page allows the agencies…
    • over 1 year ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki
  • Roles vs. User Groups

    Susan Hines
    Susan Hines
    AssetWise Inspections' security is comprised of multiple parts that work together to form a complete security system. Two of the most important parts of that system are roles and user groups. While both are applied to individual users, their functions…
    • over 1 year ago
    • AssetWise Inspections
    • AssetWise Inspections Wiki