• Creating a new Service Request (Technical Support)

    Sylvia H.
    Sylvia H.
    Access Service Request Manager as described here . Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • New Service Request - NON-SELECT users

    Sylvia H.
    Sylvia H.
    NON-SELECT users are presented with a simplified submission form: Please fill out the form. There is guidance below on how to complete the entries. Field What to Enter Licensing or Activation related issue Please check this box if…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to update existing Service Request

    Sylvia H.
    Sylvia H.
    Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section; My Service Requests tile redirects you to Service Request Manager; direct URL is https://apps.bentley.com…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Managing users in Service Request Manager

    Deborah Gardiner
    Deborah Gardiner
    Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: N/A Subarea: N\A Problem In SRM we have multiple sites. Now it sometimes occurs that some…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki