• Cannot Log Managed Application SR

    Jutta Eisenhauer
    Jutta Eisenhauer
    Problem Cannot Log Managed Service Request under Application - Product not Found Explanation When raising service request you selected "Yes" in the following option, which reduced the option of available applications only to those you have in your…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Product search in Service Request Manager is limited

    Sylvia H.
    Sylvia H.
    Product(s): Service Request Manager Area: Creation Problem When attempting to create a service request in Service Request Manager, my choices in the Product search are very limited. For example, I only see ProjectWise-related…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Re-login required (session ID lost): Error NBN 431

    Sylvia H.
    Sylvia H.
    Product(s): Service Request Manager Area: Access Error or Warning Message When attempting to log a Service Request (SR) in the Service Request Manager , the following error message appears: Re-login required (session ID lost): Error…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Menadżer żądań serwisowych (Service Request Manager)

    Jacek Majda
    Jacek Majda
    Menadżer żądań serwisowych to aplikacja internetowa umożliwiająca użytkownikom aplikacji firmy Bentley przesyłanie zgłoszeń serwisowych. Użytkownicy z ważną umową serwisową mogą również korzystać z Menedżera zgłoszeń serwisowych do zarządzania istniejącymi…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing and Activation Wiki (Polskie)
  • Creating a new Service Request (Licensing and User Administration)

    Sylvia H.
    Sylvia H.
    Access Service Request Manager as described here . Below describes how to log a new licensing and user administration related Service Request using Licensing and User Administration tile; other categories/forms follow the same design, sharing many fields…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Support Case Priority Definitions

    Aleksander Puszczewicz-Cuddihy
    Aleksander Puszczewicz-Cuddihy
    Priority Description Critical Complete loss of service or production down situations where no workaround exists. Incidents which have a critical impact on the business’s ability to maintain operations and demand an immediate response.…
    • 2 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • New Service Request - Managed Services users

    Sylvia H.
    Sylvia H.
    When users with valid Managed Services contract access Technical Support, they are presented with pop-up message listing phone numbers for immediate assistance in a situation where hosted services are not unavailable, in a degraded state, or performance…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • What's new...

    Sylvia H.
    Sylvia H.
    Users with valid maintenance, SELECT contract : We have implemented changes to the technical product-related submission form making it easier to report or obtain immediate assistance to severe, production impacting issues. We have also simplified priority…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Creating a new Service Request (Technical Support)

    Sylvia H.
    Sylvia H.
    Access Service Request Manager as described here . Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • New Service Request - NON-SELECT users

    Sylvia H.
    Sylvia H.
    NON-SELECT users are presented with a simplified submission form: Please fill out the form. There is guidance below on how to complete the entries. Field What to Enter Licensing or Activation related issue Please check this box if…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to log an issue against Service Request Manager

    Sylvia H.
    Sylvia H.
    To access all your Bentley Services log in to CONNECT Center , scroll down to My Services section and click on New Service Request In the Service Request Manager, please select Login and Website Assistance In the Problem Area please select Service…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to update existing Service Request

    Sylvia H.
    Sylvia H.
    Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section; My Service Requests tile redirects you to Service Request Manager; direct URL is https://apps.bentley.com…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Service Request Manager

    Sylvia H.
    Sylvia H.
    Service Request Manager is web-based application enabling users of Bentley applications to submit Service Request (SR). Any user can create a Service Request and there is no specific role required to do so. Users with valid maintenance contract can…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Managing users in Service Request Manager

    Deborah Gardiner
    Deborah Gardiner
    Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: N/A Subarea: N\A Problem In SRM we have multiple sites. Now it sometimes occurs that some…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki