• Application does not start, follow this procedure to gather information needed by AutoPIPE technical support..

    Mike Dattilio
    Mike Dattilio
    Please perform the following as soon as possible: 1. Talk to your IT department to be sure that these sites are accessibly from your computer: Whitelist *.Bentley.com AND *.signalr.net , or the following. A description of each domain's purpose is…
    • 1 month ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. Why is the status of my AutoPIPE product technical support issue set to: New, Work in Progress, Awaiting Info, Pending with Development, Resolved, Closed?

    Mike Dattilio
    Mike Dattilio
    Answer: New Case has been recently opened and is waiting to be assigned to a Bentley Colleague. Work in Progress Case has been logged, and the assigned Colleague is in the process of resolving the issue. Or, user has…
    • 1 month ago
    • AutoPIPE
    • AutoPIPE Wiki
  • ADINA Service Requests

    Seth Guthrie
    Seth Guthrie
    The Bentley standard service request system has been updated to include the ADINA products. Here's a short guide for Creating a new Service Request . We encourage new and existing ADINA users and channel partners to use this for technical support of…
    • 8 months ago
    • RAM | STAAD | ADINA
    • RAM | STAAD | ADINA Announcements Forum
  • RM Bridge Help: Modeler

    MarcosBeier
    MarcosBeier
    RM Bridge F1 Help for Modeler can be found online at the link below: RM Modeler CONNECT Edition (bentley.com) Moe information, for Analyzer , at the Wiki link below: RM Bridge Help: Analyzer RM Bridge F1 Help for…
    • over 1 year ago
    • LARS | LEAP | OpenBridge | OpenTunnel | RM
    • LARS | LEAP | OpenBridge | OpenTunnel | RM Wiki
  • RM Bridge Technical Support

    MarcosBeier
    MarcosBeier
    To ge t RM Bridge Technical Support just go to the Top Ribbon Menu at Help? and choose one of the options: News / Release info : Requirements, Release Notes, and Product News; Application Help : F1, App Help with initial onscreen program information;…
    • over 1 year ago
    • LARS | LEAP | OpenBridge | OpenTunnel | RM
    • LARS | LEAP | OpenBridge | OpenTunnel | RM Wiki
  • Q. How to test that AutoPIPE Nuclear is installed and functioning correctly?

    Mike Dattilio
    Mike Dattilio
    Answer: Perform the following Note: procedure was developed using AutoPIPE 12.07.00.346 however will apply to v. 10.x and higher. If using AutoPIPE v.9.x and lower choose menu equivalent options). 1. Start AutoPIPE a. Select Windows Start button…
    • over 1 year ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Support for non-Bentley technologies utilized by Bentley products

    Sylvia H.
    Sylvia H.
    Product(s): Non-Bentley technologies utilized by Bentley products Bentley products rely upon several Microsoft technologies that are not developed by us. While we may provide support for common situations, our knowledge of non-Bentley technologies…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to Log or Report Service Case for ProStructures?

    Vyanktesh Nama
    Vyanktesh Nama
    Product(s): ProStructures Version(s): CONNECT Edition Area: N/A Subarea: Alistair Lobo, Bentley Global Technical Support Updated By: Vyanktesh Nama, Bentley Global Technical Support Overview When users have…
    • 2 months ago
    • ProStructures
    • ProStructures Wiki
  • Font mancanti

    Benedetta Ridolfi
    Benedetta Ridolfi
    Product: MicroStation Version: V8, V8i and CONNECT Environment: N\A Area: Testo Subarea: Fonts Problema Nel centro messaggi appare il seguente messaggio: "Replaced missing Font [FONT NAME…
    • over 1 year ago
    • MicroStation
    • MicroStation Wiki (Italiano)
  • Come aprire una Richiesta di Servizio - Service Request

    Benedetta Ridolfi
    Benedetta Ridolfi
    Prodotto(/i): Microstation Versione(/i): N\A Ambiente: N\A Categoria: N/A Sotto-categoria: N\A Contesto: Avete necessitá di Supporto Tecnico e volete aprire una Richiesta di Servizio. L'accesso…
    • over 1 year ago
    • MicroStation
    • MicroStation Wiki (Italiano)
  • Creating a new Service Request (Technical Support)

    Sylvia H.
    Sylvia H.
    Access Service Request Manager as described here . Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • RM Bridge HELP? F1

    MarcosBeier
    MarcosBeier
    In the Top Ribbon Menu of RM Bridge there is a Help? Tab to access all the necessary Technical Support tools to model, analysis, design and perform verifications with RM Bridge . Each of this options can be accessed and expanded by mouse, as shown below…
    • 3 months ago
    • LARS | LEAP | OpenBridge | OpenTunnel | RM
    • LARS | LEAP | OpenBridge | OpenTunnel | RM Wiki
  • Q. AutoPIPE crashes when installing, how to get a log file using a CMD prompt?

    Mike Dattilio
    Mike Dattilio
    Perform the following: 1. First confirm that the installation file is good, download AutoPIPE using process here . 2. Place downloaded executable (*.exe) file in an folder directory on the user's computer (ex. c:\users\mike.dattilio\downloads) . …
    • over 2 years ago
    • AutoPIPE
    • AutoPIPE Wiki
  • How to Connect with Bentley Technical Support Team using TeamViewer

    Soham Mhaskar
    Soham Mhaskar
    Applies To OpenPlant CONNECT Edition & V8i Product(s): OpenPlant Suite of Products Version(s): Environment: Windows 7/8.1/10 (64 bit) Area: Meetings Subarea: TeamViewer Meetings Original Author: Soham…
    • over 3 years ago
    • OpenPlant | AutoPLANT
    • OpenPlant | AutoPLANT Wiki
  • How to Connect with Bentley Technical Support Team using Microsoft Teams via Browser

    Rahul Kumar
    Rahul Kumar
    Applies To OpenPlant CONNECT Edition & V8i Product(s): OpenPlant Suite of Products Version(s): Environment: Windows 7/8.1/10 (64 bit) Area: Meetings Subarea: Microsoft Meetings Original Author: Soham Mhaskar…
    • over 2 years ago
    • OpenPlant | AutoPLANT
    • OpenPlant | AutoPLANT Wiki
  • Q. How to run a basic test in AutoPIPE to confirm the application is installed and functioning correctly?

    Mike Dattilio
    Mike Dattilio
    Answer: Perform the following Note: procedure was developed using AutoPIPE 12.02.00.14 but will apply to v. 10.x and higher. If using AutoPIPE v.9.x and lower choose menu equivalent options). 1. Start AutoPIPE a. Select Windows Start button …
    • over 3 years ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. How to change Regional Settings for use with AutoPIPE?

    Mike Dattilio
    Mike Dattilio
    Answer: Use the following steps to set/change your computer's Regional settings. This maybe required to confirm that certain settings may be affecting AutoPIPE usage. In order to restore settings to their original values take screen shots as need before…
    • over 1 year ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. How to log a Case for review using www.bentley.com ?

    Mike Dattilio
    Mike Dattilio
    Follow these instructions: 1. Open any internet browser application 2. Go to the following web site: www.bentley.com 3. On the ribbon select " Support", and then "Submit a Support Ticket" 4. Continue with Step #3 - Click here See Also Log…
    • 4 months ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. How to log a Case for review using CONNECTION Center?

    Mike Dattilio
    Mike Dattilio
    Follow these instructions: 1. Open CONNECTION Center and Sign in - click here 2. An internet browser window will automatically open to your Bentley Personal Connection Center web page, sign in if required. Press the " New Service Request " button…
    • 4 months ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. How to log a Case for review using AutoPIPE?

    Mike Dattilio
    Mike Dattilio
    Follow these instructions to log a New issue occurring inside of AutoPIPE: 1. With AutoPIPE open, select HELP> Technical Support - Note : AutoPIPE CONNECT 10.01.xx.xx and higher link has been updated to: https://apps.bentley.com/srmanager/ 2.…
    • 3 months ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q, What is the best way to send files for AutoPIPE technical support

    Mike Dattilio
    Mike Dattilio
    To make it easier when sending an email and storing files, we recommend adding all files to a ZIP / RAR file(s) File size = or < 1gig Option #1 - Using Bentley Case Reply to an opened Case with zip file containing all of the requested files . Max…
    • 2 months ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. What is an AutoPIPE APC file, how is it created, & where is it saved too?

    Mike Dattilio
    Mike Dattilio
    Questions and answer: 1. What is an AutoPIPE APC file? An APC file is really just an archive ZIP file contains most of the files used by AutoPIPE. The following table lists the file extensions included with each 'file type' option available in the…
    • 11 months ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. Problem with AutoPIPE, how to debug the actual cause of the problem?

    Mike Dattilio
    Mike Dattilio
    For special cases where the software failed to start normally or terminated abnormally: Download and install WinDBG software here - install 32 bit version, OR Log an Service Request referencing this WIKI page asking for a direct link to download…
    • over 1 year ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. What to do when AutoPIPE crashes?

    Mike Dattilio
    Mike Dattilio
    1. Can a movie be recorded / or exact steps to Reproduce the crash in AutoPIPE. a. does this occur in all models or one specific model (send AutoPIPE APC file for review) 2. Gather Event Viewer information a. After AutoPIPE crashed open Event Viewer…
    • 18 days ago
    • AutoPIPE
    • AutoPIPE Wiki
  • Q. How to gather AutoPIPE user's computer information?

    Mike Dattilio
    Mike Dattilio
    Note: 1. You may need internal IT assistance to provide user access when following the procedures below. 2. These files may be large and can be shrunk by adding it to a ZIP file. 1. Computer's system information: 1) Start> Programs> Accessories…
    • over 1 year ago
    • AutoPIPE
    • AutoPIPE Wiki
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