• Elevate to All Users

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): License Management Tool Version(s): 09.02.xx.xx and later Background To ensure all user profiles on a machine contain SELECTserver license settings to activate products, settings can be stored in a central location…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • -1 Bentley Licensing Service cannot start error

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to license automated workflows

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Legacy civil products billed as OpenRoads Designer

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): Civil Products Area: Licensing OpenRoads Designer is the designated replacement product for several legacy civil products. Usage of the following legacy products will be billed and displayed as OpenRoads Designer…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Usage information reported to Subscription Entitlement Service

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Subscription Entitlement Service Area: Security What is collected The following usage data is collected by Subscription Entitlement Service-based products and reported to Bentley: Ultimate (Hierarchy/Organization…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bentley Licensing Tool does not recognize CONNECTION Client is signed in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • RAM Manager fails to open on 64-bit OS

    Seth Guthrie
    Seth Guthrie
    Applies To Product(s): RAM Modeler Version(s): 14.06.00.00 and later, CONNECT Edition 15.00.00.00 Environment: Windows 7 64 bit, Windows Vista 64 bit, Windows XP 64 bit Area: Installation;…
    • over 2 years ago
    • RAM | STAAD | ADINA
    • RAM | STAAD | ADINA Wiki
  • Licensing service failed with error code -1

    Jacek Majda
    Jacek Majda
    Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ContextCapture Master/Engine requiring a ContextCapture license

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How products that use the Bentley IEG License Service are licensed

    Jutta Eisenhauer
    Jutta Eisenhauer
    Applies To Product(s): Bentley IEG License Service Version(s): All prior to 2014 Environment: All Area: Installation; Licensing Subarea: Checked-out license …
    • over 1 year ago
    • RAM | STAAD | ADINA
    • RAM | STAAD | ADINA Wiki
  • Understanding the Subscription Entitlement Service (SES) Workflow

    Jacek Majda
    Jacek Majda
    What is the purpose of this information? The Subscription Entitlement Service (SES) is the latest Bentley licensing system, replacing the legacy SELECTserver application which is being deprecated. Increasingly, Administrators are looking for options…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SYNCHRO Licensing

    Brian D., User Success Support
    Brian D., User Success Support
    When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ProjectWise Explorer Licensing [TN]

    Dana Guthrie
    Dana Guthrie
    Applies To Product(s): ProjectWise Explorer Version(s): XM, V8i Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group …
    • 11 months ago
    • ProjectWise
    • ProjectWise Design Integration Wiki
  • How to evaluate a product under Subscription Entitlement Service

    Jacek Majda
    Jacek Majda
    Overview The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How remote usage is recorded

    Jacek Majda
    Jacek Majda
    Background Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Activating a CONNECT Licensed Product

    Seth Guthrie
    Seth Guthrie
    Product(s): All RAM or STAAD Applications Version(s): CONNECT Edition Environment: Any Area: Licensing What are the basic steps for activating a CONNECT Edition product that uses Subscription Entitlement…
    • over 3 years ago
    • RAM | STAAD | ADINA
    • RAM | STAAD | ADINA Wiki
  • List of Programs included in different types of License for STAAD.Pro

    Carlos Aguera
    Carlos Aguera
    Applies To Product(s): STAAD.Pro Version(s): CONNECT Edition (21.xx.xx.XXX) Environment: ALL Area: STAAD.Pro Licensing Solutions Subarea: License Management Original Author…
    • 2 months ago
    • RAM | STAAD | ADINA
    • RAM | STAAD | ADINA Wiki
  • License Validation is showing as 7 days

    Judy Wong
    Judy Wong
    Product(s): MicroStation Version(s) V8i and CONNECT Edition Update 10 Environment: N\A Area: Licensing Problem When MicroStation users logged into their computers, the license validity is showing as 7 days…
    • over 3 years ago
    • MicroStation
    • MicroStation Wiki
  • Admin Check In and Out Instructions for XM and Higher [TN]

    Brian D., User Success Support
    Brian D., User Success Support
    Product: SELECTserver Version: XM and higher Environment: N\A Area: Asset Administration Subarea: N\A Overview As a SELECT user, you may decide to check out a license if the client machine…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Is it possible to use two different activation keys on the same machine

    Anders Svensson OMahony
    Anders Svensson OMahony
    Product(s): MicroStation Version(s): N\A Environment: N\A Area: Licensing Subarea: Activation Problem Is is possible to use two different activation keys on the same machine? …
    • over 6 years ago
    • MicroStation
    • MicroStation Wiki
  • MicroStation V8 hangs at splash screen

    Andrew Bell
    Andrew Bell
    Applies To Product(s): MicroStation Version(s): V8 Environment: N\A Area: Licensing Subarea: General Original Author: Bentley Technical Support Group …
    • over 6 years ago
    • MicroStation
    • MicroStation Wiki
  • Cannot activate Non-Select License

    Andrew Bell
    Andrew Bell
    Product(s): MicroStation Version(s): N\A Environment: N\A Area: Licensing Subarea: Activation Problem Cannot activate Non-SELECT License despite having followed the procedures in the Non…
    • over 6 years ago
    • MicroStation
    • MicroStation Wiki
  • OpenPlant Isometrics Manager usage and AutoPLANT

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): OpenPlant Isometrics Manager Version(s): N/A Environment: N/A Area: Licensing Subarea: N/A Problem Description Usage for OpenPlant Isometrics Manager is being logged when using…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Cannot activate Promis.e V8i SELECTseries 8 after upgrading

    Matt_P
    Matt_P
    Product(s): Promis.e Version(s): 08.11.13.57 Environment: N\A Area: Licensing Subarea: N\A I can't activate Promis.e V8i SS8 after installing it. It says I have 7 days remaining in the trial…
    • over 7 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • Views not showing up after Licensing outage

    Joseph Marin
    Joseph Marin
    Product(s): AssetWise APM Foundation Version(s): 7.x Environment: N\A Area: Licensing and Modules Subarea: N\A Problem If you are unable to connect to the Benley SelectServer to renew your…
    • 4 months ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
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