• Elevate to All Users

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): License Management Tool Version(s): 09.02.xx.xx and later Background To ensure all user profiles on a machine contain SELECTserver license settings to activate products, settings can be stored in a central location…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • -1 Bentley Licensing Service cannot start error

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to license automated workflows

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Legacy civil products billed as OpenRoads Designer

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): Civil Products Area: Licensing OpenRoads Designer is the designated replacement product for several legacy civil products. Usage of the following legacy products will be billed and displayed as OpenRoads Designer…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Usage information reported to Subscription Entitlement Service

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Subscription Entitlement Service Area: Security What is collected The following usage data is collected by Subscription Entitlement Service-based products and reported to Bentley: Ultimate (Hierarchy/Organization…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bentley Licensing Tool does not recognize CONNECTION Client is signed in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Licensing service failed with error code -1

    Jacek Majda
    Jacek Majda
    Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ContextCapture Master/Engine requiring a ContextCapture license

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Descartes License Check-out after launching OpenUtilities Substation

    Satish Saptasagar
    Satish Saptasagar
    Product(s): OpenUtilities Substation CONNECT Edition Version(s): 10.00.XX.XX to 10.09.XX.XX Environment: NA Area: Power Platform Support Subarea: NA Background: The user is facing the issue…
    • over 2 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • SYNCHRO Licensing

    Brian D., User Success Support
    Brian D., User Success Support
    When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ProjectWise Explorer Licensing [TN]

    Dana Guthrie
    Dana Guthrie
    Applies To Product(s): ProjectWise Explorer Version(s): XM, V8i Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group …
    • 11 months ago
    • ProjectWise
    • ProjectWise Design Integration Wiki
  • How to evaluate a product under Subscription Entitlement Service

    Jacek Majda
    Jacek Majda
    Overview The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How remote usage is recorded

    Jacek Majda
    Jacek Majda
    Background Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • License Management Tool

    Matt_P
    Matt_P
    Product(s): Promis.e, Bentley Substation, Bentley Raceway and Cable Management Version(s): through 10.00.00.232 Environment: N\A Area: Licensing Subarea: N\A Background The License Management…
    • over 5 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • Endless "retry" activation loop

    Matt_P
    Matt_P
    Product(s): promis.e Version(s): 08.11.05.91 - 08.11.11.85 Environment: N/A Area: Licensing Subarea: N/A Problem Description Product Activation wizard says successful, but the user gets an…
    • over 5 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • promis.e is only using a Standard license

    Matt_P
    Matt_P
    Product(s): promis.e Professional, promis.e Enterprise Version(s): through 08.11.12.137 Environment: N/A Area: Licensing Subarea: N/A Problem Description I just installed and activated promis…
    • over 5 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • Is it possible to use two different activation keys on the same machine

    Anders Svensson OMahony
    Anders Svensson OMahony
    Product(s): MicroStation Version(s): N\A Environment: N\A Area: Licensing Subarea: Activation Problem Is is possible to use two different activation keys on the same machine? …
    • over 6 years ago
    • MicroStation
    • MicroStation Wiki
  • Cannot activate Non-Select License

    Andrew Bell
    Andrew Bell
    Product(s): MicroStation Version(s): N\A Environment: N\A Area: Licensing Subarea: Activation Problem Cannot activate Non-SELECT License despite having followed the procedures in the Non…
    • over 6 years ago
    • MicroStation
    • MicroStation Wiki
  • Feature availability in Promis.e V8i SELECTseries 8

    Matt_P
    Matt_P
    Product(s): Promis.e Version(s): 08.11.13.57 - 08.11.13.96 Environment: N\A Area: Licensing Subarea: N\A After upgrading to Promis.e V8i SELECT series 8, what features am I able to use that I…
    • over 5 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • OpenPlant Isometrics Manager usage and AutoPLANT

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): OpenPlant Isometrics Manager Version(s): N/A Environment: N/A Area: Licensing Subarea: N/A Problem Description Usage for OpenPlant Isometrics Manager is being logged when using…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Cannot activate Promis.e V8i SELECTseries 8 after upgrading

    Matt_P
    Matt_P
    Product(s): Promis.e Version(s): 08.11.13.57 Environment: N\A Area: Licensing Subarea: N\A I can't activate Promis.e V8i SS8 after installing it. It says I have 7 days remaining in the trial…
    • over 7 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • Views not showing up after Licensing outage

    Joseph Marin
    Joseph Marin
    Product(s): AssetWise APM Foundation Version(s): 7.x Environment: N\A Area: Licensing and Modules Subarea: N\A Problem If you are unable to connect to the Benley SelectServer to renew your…
    • 4 months ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Error - This command registers your session at a higher license level

    Matt_P
    Matt_P
    Product(s): promis.e Version(s): 08.11.12.88 - 08.11.12.137 Environment: N/A Area: Licensing Subarea: N/A Error or Warning Message Instead of "From Standard to Professional", the message…
    • over 5 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • Error - Session will timeout in 2 minutes

    Matt_P
    Matt_P
    Product(s): Promis.e, Bentley Substation Version(s): through 08.11.12.137 Environment: N\A Area: Licensing Subarea: N\A Error or Warning Message The following message or similar appears after…
    • over 5 years ago
    • OpenUtilities
    • OpenUtilities Wiki
  • Error - Side-by-side configuration on Product Activation

    Satish Saptasagar
    Satish Saptasagar
    Product(s): Promis.e, Substation Version(s): 08.11.xx.xx Environment: N/A Area: Licensing Subarea: N/A Problem Description When I try to run or activate the software, I receive this warning…
    • over 4 years ago
    • OpenUtilities
    • OpenUtilities Wiki