Product(s):
License Management Tool
Version(s):
09.02.xx.xx and later
Background
To ensure all user profiles on a machine contain SELECTserver license settings to activate products, settings can be stored in a central location…
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
Product(s):
Civil Products
Area:
Licensing
OpenRoads Designer is the designated replacement product for several legacy civil products. Usage of the following legacy products will be billed and displayed as OpenRoads Designer…
Product(s):
Subscription Entitlement Service
Area:
Security
What is collected
The following usage data is collected by Subscription Entitlement Service-based products and reported to Bentley:
Ultimate (Hierarchy/Organization…
Product(s):
Bentley Licensing Tool and CONNECTION Client
Area:
Installation
Problem Description
Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
Area:
Licensing - Technical
Error or Warning Message
When opening a product, an error appears that includes the following message:
Licensing service failed with error code -1
Explanation
The Bentley Licensing Service, a background…
Product(s):
ContextCapture, ContextCapture Center
Version(s):
04.04.11.60 or later
Area:
Licensing - Technical
Problem
When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
Product(s):
OpenUtilities Substation CONNECT Edition
Version(s):
10.00.XX.XX to 10.09.XX.XX
Environment:
NA
Area:
Power Platform Support
Subarea:
NA
Background:
The user is facing the issue…
When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
Applies To
Product(s):
ProjectWise Explorer
Version(s):
XM, V8i
Environment:
N/A
Area:
N/A
Subarea:
N/A
Original Author:
Bentley Technical Support Group
…
Overview
The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
Background
Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
Product(s):
promis.e Professional, promis.e Enterprise
Version(s):
through 08.11.12.137
Environment:
N/A
Area:
Licensing
Subarea:
N/A
Problem Description
I just installed and activated promis…
Product(s):
MicroStation
Version(s):
N\A
Environment:
N\A
Area:
Licensing
Subarea:
Activation
Problem
Is is possible to use two different activation keys on the same machine? …
Product(s):
MicroStation
Version(s):
N\A
Environment:
N\A
Area:
Licensing
Subarea:
Activation
Problem
Cannot activate Non-SELECT License despite having followed the procedures in the Non…
Product(s):
Promis.e
Version(s):
08.11.13.57 - 08.11.13.96
Environment:
N\A
Area:
Licensing
Subarea:
N\A
After upgrading to Promis.e V8i SELECT series 8, what features am I able to use that I…
Product(s):
OpenPlant Isometrics Manager
Version(s):
N/A
Environment:
N/A
Area:
Licensing
Subarea:
N/A
Problem Description
Usage for OpenPlant Isometrics Manager is being logged when using…
Product(s):
Promis.e
Version(s):
08.11.13.57
Environment:
N\A
Area:
Licensing
Subarea:
N\A
I can't activate Promis.e V8i SS8 after installing it. It says I have 7 days remaining in the trial…
Product(s):
AssetWise APM Foundation
Version(s):
7.x
Environment:
N\A
Area:
Licensing and Modules
Subarea:
N\A
Problem
If you are unable to connect to the Benley SelectServer to renew your…
Product(s):
promis.e
Version(s):
08.11.12.88 - 08.11.12.137
Environment:
N/A
Area:
Licensing
Subarea:
N/A
Error or Warning Message
Instead of "From Standard to Professional", the message…
Product(s):
Promis.e, Bentley Substation
Version(s):
through 08.11.12.137
Environment:
N\A
Area:
Licensing
Subarea:
N\A
Error or Warning Message
The following message or similar appears after…
Product(s):
Promis.e, Substation
Version(s):
08.11.xx.xx
Environment:
N/A
Area:
Licensing
Subarea:
N/A
Problem Description
When I try to run or activate the software, I receive this warning…