Unable to sign in when a domain is included on the user
Product(s):
AssetWise APM Foundation
Version(s):
N\A
Environment:
N\A
Area:
Security
Subarea:
Users
Problem
After a domain is entered on the user object in APM, the user can no longer sign…
Indicators in Alarm not flashing in the Asset Hierarchy
Product(s):
APM Asset performance Management
Version(s):
7.10
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
The alarm acknowledgment setting for "Minimum notification ranking required" is…
What hotfix is applied on my APM Installation
Product(s):
APM Implementation and Performance Management
Version(s):
All Versions
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
I want to determine what Hotfix we have installed on the…
APM Mobile inspections (IOS, Android) app is not connecting successfully due to missing Maintenance Group on Employee
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
I have installed Mobile Inspections from ITunes and believe all of…
APM Mobile inspections (IOS, Android) app is not connecting successfully due to missing Maintenance Group on Employee 1
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
I have installed Mobile Inspections from ITunes and believe all of…
UOM field is not editable on subtype due to change in UOM Category name.
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
When I select the Asset Sub-type to AC or DC motor…
How the TBF is determined for an Asset when the first Failure is created
Product(s):
APM Implementation and Performance Management
Version(s):
N\A
Environment:
N\A
Area:
Asset
Subarea:
Failures
Problem
The statistics on the first failure created for an asset…
Problem Solution Template
Product(s):
APM Implementation and Performance Management
Version(s):
N\A
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
XXXXXXXProblemXXXXXXX
Solution
XXXXXXXSolutionXXXXXXX
See…
Failure record's Previous Failure description appears as html code in the UI
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
On the Failure record > Statistics view> Statistics tab…
APM SAP Interoperability FLOC to assets dataload processing fails
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
I have set up the APM-SAP Interoperability and the SAP connection…
SAP Interoperability changes APM Asset Type to SAP Object Type Number
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
The Process Job was processed for the "DataLoader asset SAP functional…
Reprocessing an SAP Interoperability dataloader record fails with a KeyNotFound exception
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Reprocessing a dataloader record fails with a KeyNotFound…
Not all FLOCs sent from SAP have records created in the dataloader
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
When I triggered the job for "Data Loader asset SAP functional location…
Mobile Rest Service cannot start due to shared port been used
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
For the Mobile Rest Service, the user could not register…
PI ODC errors when trying to poll a PI Tag because it is defined on a collective
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
PI tags defined on a collective in PI were not polling. The ODC…
APM External data provider fails to connect to SAP Interoperability if using a gateway
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
If SAP is set-up using a multi-instance gateway, APM External data…
APM service or client fails to start after hotfix because dlls are blocked by Windows
Product(s):
APM Implementation and Performance Management
Version(s):
7.8
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
APM Service failed to load PL.dll after a hotfix this resulted in…
‘Benefit description’ of RCA analysis report text showing HTML error code
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Error text message in the form of HTML code in RCA->Solution-> Benefits…
APM Mobile Rest Service does not run due to port conflict
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Although most APM services can now share the same port…
APM Remote fails to install due to SQLEXPRESS install failure
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
When installing APM Remote via the Remote Client Package the installation…
ODC Indicator reading failing to poll from ODC Database when running historical entries
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
When trying to use the Online Data Collection functionality pointing…
Link with external document management system homepage
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N\A
Area:
N/A
Subarea:
N\A
Enhancement Number:
28405
Enhancement Description…
APM Server Manager website does not launch
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
APM Server Manager website appears to start in IIS Manager…
ODC readings collecting 4 hours in future
Product(s):
APM Implementation and Performance Management
Version(s):
7.7, 7.8
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
ODC readings collecting 4 hours in future.
Solution
This…
Some standard documents not downloaded to APM Remote
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Some standard documents that are linked to assets that are in the…