• Problems with load balancing in eB Web

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, We can't load balance two eB Web Servers. We tried many different configuration options for sharing the session state but none works. This is the error we get: Exception: System.Web.HttpException Message: Unable to serialize the session state…
    • Answered
    • over 5 years ago
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  • Containers not refreshing after upload when double-clicking on ActiveX 'Turtle' in versions 15.4 and 15.6

    James Butler
    James Butler
    We have a fault on all our communities of eB (around 8) during the process of uploading documents to containers, using the double click functionality on the ActiveX 'Turtle'. Is this a known fault/is there a hotfix? Process : In a container (empty or…
    • Answered
    • over 5 years ago
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  • Record Management feature has expired?

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, We have a customer that wants to try de RM feature in eB but their 30 days trial period has expired. The estrange thing is that they never used It. It looks like for some reason It was accidentally activated in the past. How can we get back to 30…
    • Answered
    • over 6 years ago
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  • Using eB for PLM

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, Do you have any specific documentation and/or business case where eB is used for Product LifeCycle Management? Thanks a lot, Sebastian.
    • Answered
    • over 6 years ago
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  • What is the lastest Hotfix for eB v15.4.1?

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, Is HF00386 the lastest HF available for eB v15.4.1 today? or there is a new one? In that case, could you supply a link to download It? Thanks, Sebastian
    • Answered
    • over 6 years ago
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  • Using eB to implement Bill of Materials (BOM)

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi everyone, We need to implement Bill of Materials using eB v15. Do you have any documentation, presentation, screen shots, any recommendation or best practice to approach this case? Any information you can provide will be very helpful for us. …
    • Answered
    • over 6 years ago
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  • Mutexes table takes 100% CPU in Oracle

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, We are experiencing a very estrange behavior in a Production Environment running on Oracle11g. Sessions created by eB are executing multiple select statements against de MUTEXES table and hangs the hole database instance. MUTEX table is empty. We…
    • Answered
    • over 6 years ago
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  • Searching by two or more responsibilities

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, We cannot create a report using two or more responsibilities. If we just remove one of the two responsibilities clauses, the reports works fine. Please advice ASAP, thanks! for example: Example 1 START WITH Document SELECT Code, Name…
    • Answered
    • over 7 years ago
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  • Transmittal permission error

    Mitch Parr
    Mitch Parr
    We have an odd issue that is related to permissions but we cannot find where. There is 5 or 6 documents that when we try to issue a transmittal we get the below error: The user in question is part of a security group called "Inabensa IC" and "Inabensa…
    • Answered
    • over 7 years ago
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  • Error clicking next/last page on search

    Mitch Parr
    Mitch Parr
    Hi, We have an issue where if we commit a search which has a high number of results searched we can't click next page or last page correctly. As an example, if I search for all Transmittals, it will display the first 500 fine but when the next page…
    • Answered
    • over 7 years ago
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  • How to add Tax Number in a Report for Organisations?

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, We have a Customer trying to add the Organisations Tax Number system attribute as a column in a Report and they couldn't. We also tried but we couldn't neither.
    • Answered
    • over 7 years ago
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  • All the relationships even cross references can be modified in approved documents

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi, We have a serious security issue. In eB v15.6.1 users can modifiy/edited any realtionship in approved documents, even Cross References, We need to avoid this ASAP, thanks a lot, Sebastian.
    • Answered
    • over 7 years ago
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  • Missing plus sign for VIG in Folders with Auto Filling Rules

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi all, A customer has reported a new issue in eB v15.4.1. The plus sign is not active for VIG that has a VIs structure when they are listed in a Folder with Auto Filling Rules. But after the user clicks the inactive little box sign (like a minus sign…
    • Answered
    • over 8 years ago
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  • New Revision option in eB Web is not shown for Approved documents with obsolete dates

    Sebastian Fernandez Pacheco
    Sebastian Fernandez Pacheco
    Hi All, We have a customer reporting an issue with eB Web v15.4.1 and we were able to reproduce It in house. In eB Web the New Revision option is correctly shown for Approved Documents. But then in some moment in time the document reaches It's Obsolete…
    • Answered
    • over 8 years ago
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