• Bentley CONNECTION Client - Failed to connect

    Arthur Sena
    Arthur Sena
    Hi, Since Wednesday I have been trying to log into Bentley's CC in order to use the Maxsurf software, however I came across the following problem: clicking on the link didn't help me, so I thought about going to the support forum and I didn't find…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Hi FPI unable to launch OPM and getting licensing error Licensing service failed with error code -1

    Rahul Kumar
    Rahul Kumar
    added details and attachments 3566.Bentley.Connect.Client.exe.log CONNECTAdvisor.service.exe.log OpenPlantModeler.log
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Using STAAD.PRO OFFLINE

    Mark Briant
    Mark Briant
    I have STAAD.PRO 22.06.00.138 installed on an application Server that my users can access. This is on an OFLLINE network. I have downloaded the belic files for each users and uploaded them to the system and imported them. The Bentley Licensing Tool…
    • Answered
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Updating software from Connection Client breaks Connection Client

    David Nelson
    David Nelson
    We recently enabled Bentley software updates through Connection Client for some apps. Previously this functionality was disabled by company policy for the most part. Our company PCs are running Windows 10 64-bit. Connection Client is the latest version…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • CONNECTION client service - When will use FIPS compliant encryption?

    BAppInstaller
    BAppInstaller
    Bentley MicroStation uses CONNECTION Client services to encrypt and send usage logs to Bentley servers. This process fails on our test systems, which require encryption algorithms to satisfy FIPS encryption standards. License logs (BeLicSvc) logs…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client, Connection Failure

    Gus (Gustave) Denham
    Gus (Gustave) Denham
    This week my entire company has been having the same issue. Every time we try to login to the Connection Client (V 11.0.2.20) we get a Connection Failure screen. In about 5 days we will lose all access to our software if we can not get this fixed…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client

    Dale  DalSoglio
    Dale DalSoglio
    I need to call a human regarding not being able to access my software. Open Buildings Designer. Cannot log into Connection Client. I am in a bind and need assistance
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Announcing Merging of Licensing, Cloud and Web Services Communities

    Sylvia H.
    Sylvia H.
    The Licensing and Activation Community has merged into the Cloud and Web Services Community, forming "Licensing, Cloud and Web Services". This one merged community covers both topics. This change has been made to help make it easier for users to find…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection client window is frozen

    Chris Ieridis
    Chris Ieridis
    Hello everyone. Kindly be informed that for the last three days my connection client web/window, is frozen and only shows working (see attached Figure). I am unavailable to log in and use the Plaxis2D/3D programs online. Thank you for your time. Sincerely…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • I am long term academic user of connection client. Recently, I have face this message when signing up to Connection Client, I try to run the Health Check and I got lost there!.

    Dr. Radwan Al-Weshah
    Dr. Radwan Al-Weshah
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client support dates

    Jeremy Nelson
    Jeremy Nelson
    Related to Connection Client release notes, can I request there be a End of Life dates associated to Connect Client versions? I know Bentley is working on this 11.00.02.xxx issues with Microsoft, but we have had numerous times with a older Connection…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client "Working" but not connecting

    Mustafa Gabuji
    Mustafa Gabuji
    I see others with similar issues from 3 days ago. Any answers, Bentley?? I have tried restarting the program, restarting the computer. If it is going to help I can reinstall the software. Would like some advice from Bentley, please.
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connected Projects for student server download software

    Vineeth Sagabala
    Vineeth Sagabala
    I downloaded a student server Staad RCDC software. When I open the software and imported the etabs access file, the software says, " . Do, I need to request the project every time? This is very time consuming. Also, when I click cancel, I get this pop…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection client blocking USTN.m01 file

    PH
    PH
    We are using MicroStation V8i with some kind of 'managed workspace'. We are using an application that builds a user-specific configuration on startup of MicroStation. After closing MicroStation, the configuration is deleted. Recentley I installed MicroStation…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Bentley Connection Client - Failed to Update

    Gregory Smith
    Gregory Smith
    Recent update as advised by CC results in error. Connection Client Update 11.0.2.16 requests Bentley.Licensing.Service.exe to be closed before updating Selecting OK does nothing but make the dialogue go away. This is something that has never been…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • CONNECTION Client Microsoft Edge error

    Chris Dixon
    Chris Dixon
    CONNECTION Client Microsoft Edge error, I have installed the latest release 11.00.02.16. Installs requires an admin account, once installed the following error occurs during CONNECTION client launch Appears to be looking for the admin account user…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client Notification

    SVGregory
    SVGregory
    I updated Ram Elements to the current version by downloading the file directly to our in house network server. Connection Client is not smart enough to check my computer and know that I am up to date! It still tells me I need to update my computer. Why…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • CONNECTION Client Crashes before even starting

    Roel Nikko Magno
    Roel Nikko Magno
    I just recently reinstalled the CONNECTION Client Version "blg64110001109en". When I tried to Open it, it crashes and just moves to system tray. When I try to click it in the system tray, the icon disappear and reappear again and sometimes multiply like…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection client login fail ' Connection issues, could not connect'

    Richard Downey
    Richard Downey
    Hello, We are having difficulty logging into the connection client, i have updated the client to the latest version as well as attached a log file aswell as a screenshot of the error BentleyLog.zip Any help would be appreciated, Thanks
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Product Licensing Summary

    Brandon Tapp
    Brandon Tapp
    It has come to my attention that the company I work for has Bentley products that are currently not in use. This raises two questions: 1. Is there a portal/contact that can provide a summary of active products and licensing information in a summary…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • software downloads

    Mohamed Elsayed Soliman
    Mohamed Elsayed Soliman
    Hello, I am a new user and I here for KeyAGS4, I have completed the registration processes but I cannot access to the software downloads for CONNECT Licensing application since yesterday. I think the problem is the website it self. Please advise…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Can we disallow staff from accepting the use of a term license?

    Jeffrey Holle
    Jeffrey Holle
    I was alerted through email on 11/24/2020 that a staff member accepted a term license. I immediately went over to the staff member and had them close Bentley to avoid going over the grace period and being charged. Now that 11/24/2020 is available in subscription…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client Login

    SVGregory
    SVGregory
    I have the current version running 10.00.19.31. Earlier versions seemed to work better for me. Once I was logged in, I could open the client to check on program updates or go to the CONNECT Center without logging in again. Now I have to login again. Not…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client Expired

    Arul Shankar
    Arul Shankar
    I cannot sign in to Connection Client?!! can anyone please help me!
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection client using GPU

    Barrett McDowell
    Barrett McDowell
    I have a surface 2 laptop. The first time I saw an issue was that the detach function is blocked by the connection client. When I shut down connection client, I can eject the tablet. This happens when an application is using the GPU in the keyboard. One…
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
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