• Connect Center - My Services Issue

    Alex Petts
    Alex Petts
    Hi, I have set up an account as we use Keynetix Holebase, however none of the buttons in the my Services section work. When clicked I receive an error stating 'Access Denied - non select' We have a single network license for Holebase and are trying…
    • Answered
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Using OpenCities Map Advanced on offline machine

    Lubo B
    Lubo B
    Hello everyone, I have 1 question about OpenCities Map Advanced usage (or more, CONNECT products in general that use the new licencing style with CONNECTION client). How is it with these products when I want to install them/use them on machines with…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection client login fail ' Connection issues, could not connect'

    Richard Downey
    Richard Downey
    Hello, We are having difficulty logging into the connection client, i have updated the client to the latest version as well as attached a log file aswell as a screenshot of the error BentleyLog.zip Any help would be appreciated, Thanks
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Create or assing to our "Site" in CONNECT services

    Pavel Koudela
    Pavel Koudela
    Dear Bentley, I am writing to you about the license of PLAXIS software. The Plaxis we using several years and now is part of your company. The payment we proceed every year and still using Plaxis 2D 2019 and Plaxis 3D 2018. However, now we would use the…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • MicroStation Entitlement gone AWOL

    Jon Summers
    Jon Summers
    What a surprise! Last night I was using MicroStation CONNECT; this morning 07-Nov-19 I can't. In Bentley Licensing I see this... What happened to my entitlement to MicroStation CONNECT? I can continue to use MicroStation V8 i , which receives a valid…
    • Answered
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • CONNECT On-Line Help Not Working

    Jon Summers
    Jon Summers
    The MicroStation online help updated on June 14, 2019 isn't working. The blank panel (except for my question mark) should contain a contents menu. The search tool doesn't work Earlier versions of online help continue to work as expected.
    • over 4 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • CONNECT Portal Update

    Glenn Fernandes
    Glenn Fernandes
    Hi - The Following changes are available on the CONNECT Center: 1. The new EVD Report (Earned Value Discount) has been added to the “Product Usage Report” tile 2. "How Connected Are Your Users? has been changed to "How are you Connected?". This will…
    • over 4 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • [CONNECT] Sign In Required

    Jon Summers
    Jon Summers
    Why do I keep seeing this notice? It pops up occasionally, but not every time I start MicroStation... If I click the More Info link it takes me to a Be Comminities page that no longer exists: Unfortunately, the page you've requested no longer exists…
    • over 4 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Please re-code the Connect Client so it does not require admin rights for upgrades

    AndyKing-Pit
    AndyKing-Pit
    In our enviornment most end users do not have admin rights. It appears Bentley it attempting to update the connect client (as well as connect products) frequently. I think more frequent upgrades, if done with very little impact to end users and they result…
    • over 5 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Additional steps they're not telling us: Non-Authenticated Machines

    edersch
    edersch
    I called Bentley Licensing and found out a dirty little secret they're not telling anyone. I was told they look at Authenticated vs. Non-authenticated machines to determine compliance. This is NOT what they stated in their material calling for "registered…
    • over 5 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Connection Client

    Martin Malley
    Martin Malley
    Following the directions, I have 44 users who have registered and logged in with Bentley Connect and are displayed in the User Management portion of the website. However, I continue to get angry correspondence that doom is a upon us as we have not successfully…
    • over 5 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • CONNECTION Client Registration - I thought I was done?

    Glenn Fernandes
    Glenn Fernandes
    Hello - We have received several Service Requests for the CONNECTION Client Registration process where users believe they have completed the task. The following 2 are the most common. 1) Please refer to Step 3 of the supplied material, where users need…
    • over 5 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • steps to add a subconsultant to my CONNECT project

    Kirk Peterson
    Kirk Peterson
    I need the steps to take to add an outside subconsultant to a CONNECT project. Do I create the CONNECT account for them? Is there a way to invite them to the project, and then have them create the account? thanks, Kirk Peterson
    • over 6 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • How do we assign the FIRST group administrator to a company for Bentley CONNECTED projects?

    Brian Doubek
    Brian Doubek
    There is plenty of information that says to contact the administrator or review the user management section, but no one as of yet seems to have the administrator rights yet.
    • over 7 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Personal Portal Access

    shaw.dane
    shaw.dane
    I am attempting to access my "Personal Portal" the connect.bentley.com website shows as "This website is not available - connection timed out". I have tried to access it on multiple computers using Chrome and IE with no luck. Please advise.
    • over 7 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Unable to create Connect Project even after our Bentley administrator set permission level.

    Andrew Giesler
    Andrew Giesler
    We've gone through all the steps listed on the community topic for setting administrator privileges, yet users are still unable to create a connect project. How do get administrator privileges to work correctly?
    • over 7 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
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