DCOM hardening caused ODC DA connections to break
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
An APM user had reported that the ODC DA service has stopped…
Indicator reading data load errors for Online Data Collection (ODC) Indicators
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
When data loading historical readings, user found that all…
Not all tags found when browsing tags in an Online Data Collection (ODC) indicator
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
An APM user with a working ODC Service Integration, using…
OnPremODCAgent does not send readings to APM due to automatically detecting LAN settings
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
In a Managed Services environment, the user set-up APM OnPremODCAgent…
APM Online Data Collection (ODC) Troubleshooting Guide
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
APM Online Data Collection has many different connection…
ODC Service stopped receiving readings due to Firewall blocking port.
Product(s):
APM Implementation and Performance Management
Version(s):
all
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User had a ODC Service set-up to point to an OPC compliant…
ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade
Product(s):
APM Implementation and Performance Management
Version(s):
7.x
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User recently upgraded APM but missed upgrading the On…
ODC Indicator not taking readings for state changes
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User has found that ODC Readings are not being collected…
Cannot browse ODC Tags on laptop smart client but can from client on the server
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
When browsing for ODC tags on from the server, either using a thick client…
ODC On Prem Agent does not collect manual Reading Requests
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
User is using an ODC On Prem Agent to collect reading from PI. Readings…
On Prem Agent creates too many repeat reading requests resulting in backlog delays
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
No matter the polling schedule if the On Prem Agent cannot collect…
APM Job service generate duplicate batches or Indicator Readings ODC poll / dataload does not finish in allotted recurrence time
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
ODC polling of a database has a physical limitation of the number…
APM-OPCDA Server communication problem
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
N\A
Area:
ODC
Subarea:
N\A
Problem
Trying to setup OPCDA access, and get following errors in APM and…
ODC data collection from SQL Server database fails with "IndexOutOfRangeException Index was outside the bounds of the array."
Product(s):
Assetwise Performance Management
Version(s):
7.10
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
ODC Polling tries to collect indicator readings from a online from a SQL Server…
PI ODC errors when trying to poll a PI Tag because it is defined on a collective
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
PI tags defined on a collective in PI were not polling. The ODC…
ODC Indicator reading failing to poll from ODC Database when running historical entries
Product(s):
APM Implementation and Performance Management
Version(s):
7.10
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
When trying to use the Online Data Collection functionality pointing…
ODC readings collecting 4 hours in future
Product(s):
APM Implementation and Performance Management
Version(s):
7.7, 7.8
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
ODC readings collecting 4 hours in future.
Solution
This…