• Most recent 7.10 Hotfix

    Giselle Notte
    Giselle Notte
    Product(s): APM Implementation and Performance Management​​​ Version(s): 07.10.0 Environment: APM On Prem and Bentley Hosted Subarea: Release Documentation Hotfix 7.10.218 The changes in this package are listed…
    • over 3 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Most recent 7.12 Hotfix

    Giselle Notte
    Giselle Notte
    Product(s): APM Implementation and Performance Management Version(s): 07.12.0 Environment: APM On Prem Subarea: Release Documentation Hotfix 7.12.0.204 - available and approved for deployment for On…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • RCM2 dataloader - FMs should be assigned to FM Asset not to primary asset

    Indraneel Sengupta
    Indraneel Sengupta
    Product(s): AssetWise APM Foundation Version(s): 07.11.00.27 Environment: N\A Area: N/A Subarea: N\A Problem Description In RCM2 analysis, data loader creates all FMs assigned to analysis…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • APM Smart Client does not run when installed on an HMI (Human Machine Interface) running Windows Embedded OS

    Deborah Gardiner
    Deborah Gardiner
    Product(s): APM Implementation and Performance Management Version(s): 7.4 Environment: N/A Area: N/A Subarea: N/A Problem The APM Smart Client was installed on an HMI (Human Machine Interface…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Most recent 7.11 Hotfix

    Giselle Notte
    Giselle Notte
    Product(s): APM Implementation and Performance Management Version(s): 07.11.0 Environment: APM On Prem and Bentley Hosted Subarea: Release Documentation Hotfix 7.11.210 - available and approved for deployment…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Indicator alarm on Component not propogatted up the hierarchy

    Deborah Gardiner
    Deborah Gardiner
    Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: N/A Subarea: N\A Problem Typically, Component and Location Assets have the same (mirrored…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Unable to initialize email error when attempting to email an APM object

    Joseph Marin
    Joseph Marin
    Product(s): APM Implementation and Performance Management Version(s): 7.x Environment: All Problem Trying to send (via email) a work order or any other APM objects, get an on-screen errot Unable to initialize…
    • 7 months ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • TLS 1.0 Protocol no longer supported

    Giselle Notte
    Giselle Notte
    Product(s): APM Implementation and Performance Management Version(s): 7.12+ Environment: Windows 7 32 bit,Windows 7 64 bit Area: APM Support Alerts TLS 1.0 Protocol nearing end of life support in APM…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Where to find Smart Client Logs

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: Logging Subarea: N\A Problem You need to look at the log files on a Smart Client or send them to Bentley…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Pictures are not included in indicator instructions

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: Inspections Subarea: N\A Problem You cannot include a picture in the instructions field for an indicator…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • PM Generation Action completes but is marked as failed

    Deborah Gardiner
    Deborah Gardiner
    Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: N/A Subarea: N\A Problem When reviewing history of the PM Generation Scheduled Action, the…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Strange Error message when cannot connect to SAP Gateway

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: Integration Subarea: SAP Gateway Problem When trying to synchronize assets with the SAP Gateway integration…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Android or iOS handheld application crashes

    Joseph Marin
    Joseph Marin
    Product(s): APM Implementation and Performance Management Version(s): All versions Environment: N\A Area: N/A Subarea: N\A Problem Crashes in Android/iOS Bentley Mobile Inspections for Asset…
    • 5 months ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Mobile Inspections: Using Enforced Minimums on an Indicator can cause the user not to be able to enter readings

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: Mobile Inspections Subarea: N\A Problem If you download an indicator that has an enforced mainumum as in the screenshot…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Email regarding discontinued support does not apply to APM

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: Support Subarea: N\A You may have received an email early today with the subject: Discontinued Support…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Before logging into APM with a Connect user the first time you need to acknowledge the end user agreement

    Deborah Gardiner
    Deborah Gardiner
    Product(s): AssetWise APM Foundation Version(s): 07.11.00.27 Environment: N\A Area: Bentley CONNECT Subarea: N\A Problem When you log in as a Bentley CONNECT user to APM for the first time…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Windows 7 machine cannot connect to Server Manager

    Joseph Marin
    Joseph Marin
    Product(s): APM Implementation and Performance Management Version(s): 7.11 - Hosted Environment: Windows 7 64 bit Area: N/A Subarea: N\A Problem Smart Client is not able to connect to APM…
    • 7 months ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Using Scroll Wheel in list causes times to display in UTC instead of local time

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): 07.11.00.27 Environment: N\A Area: MCLB Configuration Subarea: N\A Problem Using Scroll Wheel in list causes times to display in UTC instead…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Configuration Filters do not Respect UTC

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): 07.11.00.27 Environment: N\A Area: UTC Subarea: MCLB Configurations Problem When filtering for a specific date and time in APM, the time is…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • APM-OPCDA Server communication problem

    Deborah Gardiner
    Deborah Gardiner
    Product(s): APM Implementation and Performance Management Version(s): All Environment: N\A Area: ODC Subarea: N\A Problem Trying to setup OPCDA access, and get following errors in APM and…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Remote Work Request Title not working from the Asset object

    Deborah Gardiner
    Deborah Gardiner
    Product(s): AssetWise APM Foundation Version(s): 07.11.00.27 Environment: N\A Area: Remote Subarea: Work Request Problem If a work request is created from the asset object by right-clicking…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Performance - detect Database Index fragmentation

    Giselle Notte
    Giselle Notte
    Product(s): APM Implementation and Performance Management Version(s): All Versions Environment: SQL Server Area: Database Performance Subarea: N\A Problem How to detect and resolve Database…
    • over 2 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Total Labour Costs do not show up

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: Costs Subarea: Total Costs Problem After planning Labor costs on a Work Order they do not show up in the Labor…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Can I import EXP Professional items into APM?

    Diana Marin
    Diana Marin
    Product(s): AssetWise APM Foundation Version(s): N\A Environment: N\A Area: EXP Proffesional Subarea: Import Problem I have done analyses in EXP Professional and have moved to Bentley APM…
    • over 4 years ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
  • Dataload Process Job fails due to NODA timezone bug for Turkey Timezone TTR

    Nagesh Patil
    Nagesh Patil
    Product(s): APM Implementation and Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem The Asset Dataload Process Job Service stopped working at 3 am on…
    • 28 days ago
    • Asset Reliability | AssetWise APM
    • Asset Reliability | AssetWise APM Wiki
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