Could not start SmartClient Services
Product(s):
APM Implementation and Performance Management
Version(s):
APM 7.12
Environment:
Production
Area:
Security
Subarea:
Users
Problem
SmartClient for PROD Environment crashed and users…
Smart Clients start crashing on launch after Windows update
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User recently pushed out a MS Windows update (KB5013943)…
Smart Client cannot connect to APM Server Manager after update
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
When APM is updated the Smart Client instances installed…
Error in Smart Client Deployment via Server Manager
Product(s):
APM Implementation and Performance Management
Version(s):
07.12.04.26
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem If the below error pops up while deploying Smart Client via the…
Client is not responding (hanging) first aid troubleshooting and capturing of dump files and logs
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User sometimes experiencing hanging, unresponsiveness of…
How to tell which Server Instance a Smart Client is connected to
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
All
Area:
N/A
Subarea:
N\A
Problem
A client side error is being investigated and the Support Team is…
APM Smart Client does not launch
Product(s):
APM Implementation and Performance Management
Version(s):
6.2.3
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem:
Sometimes you may experience a problem while launching the APM smart…
License info for the ODC connector product is in trial mode on smart-client servers.
Product(s):
APM Implementation and Performance Management
Version(s):
All versions
Environment:
N\A
Area:
N\A
Subarea:
N\A
Problem
When running the license management tool on ODC server, the…
Smart client sometimes errors when trying to connect due to stale server manager website
Product(s):
APM Implementation and Performance Management
Version(s):
7.x
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
Sometimes the server manager website is not accepting connections for…
Smart Client Auto-logoff causes performance issues when some dialoges left open
Product(s):
APM Implementation and Performance Management
Version(s):
7.5+
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
After a period of dornmancy, the smart client auto-logoff will kick…
Secure Network Traffic recommendation - Firewalls and Gateways
Product(s):
APM Implementation and Performance Management
Version(s):
All versions
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Experiencing frequent Smart Client disconnections and unexpected…
Auto-logoff in APM
Product(s):
APM Implementation and Performance Management
Version(s):
All versions
Environment:
N\A
Area:
N\A
Subarea:
N\A
Description
There is a functionality in AssetWise APM that will auto…
All users (including administrators), access via Smart client and Thick Client, cannot access system as it is Locked for Customizations.
1. Open the APM database in SQL Server Management Studio
2. Locate and Select the Table "oq.connection_req" " table
3. Delete all the user records in this table. There only user in this table at this time should be the administrator who locked the…
Intermittent client hangs or progress dialog not being dismissed
Product(s):
APM Implementation and Performance Management
Version(s):
7x
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
We have been getting some transaction hang ups during certain types…
Updating Dev Smart Client removes Prod Smart Client
Product(s):
APM Implementation and Performance Management
Version(s):
all
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Having an issue with our smart clients. When our DEV smart client…
RE: Silent installer for APM smart client
I should also add that there is a silent install, "/S" is the option. The letter "S" must be uppercase. Paul
RE: Silent installer for APM smart client
Hi James,
A silent installer would just silently fail in this case.
When the Smart Client is built there is a choice to install for the "Current User" or to install for "All Users". The second option requires Windows admin privileges on the PC you…