DCOM hardening caused ODC DA connections to break
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
An APM user had reported that the ODC DA service has stopped…
Setting up Trust Authentication for PI AF in Bentley APM
Setting up Trust Authentication for PI AF in Bentley APM
There are multiple ways you can setup PI Trust. APM supports the following:
Trust for domain accounts
Trust for IP address
From APM there are two points of connection both of which…
Indicator reading data load errors for Online Data Collection (ODC) Indicators
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
When data loading historical readings, user found that all…
Not all tags found when browsing tags in an Online Data Collection (ODC) indicator
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
An APM user with a working ODC Service Integration, using…
OnPremODCAgent does not send readings to APM due to automatically detecting LAN settings
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
In a Managed Services environment, the user set-up APM OnPremODCAgent…
APM Online Data Collection (ODC) Troubleshooting Guide
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
APM Online Data Collection has many different connection…
ODC Service stopped receiving readings due to Firewall blocking port.
Product(s):
APM Implementation and Performance Management
Version(s):
all
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User had a ODC Service set-up to point to an OPC compliant…
ODC Readings from ON Prem ODC Agent suddenly stop processing after upgrade
Product(s):
APM Implementation and Performance Management
Version(s):
7.x
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User recently upgraded APM but missed upgrading the On…
ODC Indicator not taking readings for state changes
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User has found that ODC Readings are not being collected…
Cannot browse ODC Tags on laptop smart client but can from client on the server
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
When browsing for ODC tags on from the server, either using a thick client…
ODC Notifications from Server not working
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
N\A
Area:
Server Configuration
Subarea:
N\A
Problem
Trying to get notification on ODC alarm readings…
ODC On Prem Agent does not collect manual Reading Requests
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
User is using an ODC On Prem Agent to collect reading from PI. Readings…
On Prem Agent creates too many repeat reading requests resulting in backlog delays
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
No matter the polling schedule if the On Prem Agent cannot collect…
APM Job service generate duplicate batches or Indicator Readings ODC poll / dataload does not finish in allotted recurrence time
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
ODC polling of a database has a physical limitation of the number…
ODC data collection from SQL Server database fails with "IndexOutOfRangeException Index was outside the bounds of the array."
Product(s):
Assetwise Performance Management
Version(s):
7.10
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
ODC Polling tries to collect indicator readings from a online from a SQL Server…