APM Error Message - shared authentication information is invalid
Product(s):
APM Implementation and Performance Management
Version(s):
7.12
Environment:
APM with Gateway integration
Area:
Authentication
Problem
What condition would cause the message below to be…
Process inbound messages scheduled action hangs when mandatory reading is blank or percentage completion not met
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
A User is using CMMS Integration. There is a Scheduled Action…
Processing Job fails to push ABC Indicator update via CMMS Interoperability/SAP Gateway
Product(s):
APM Implementation and Performance Management
Version(s):
7.17
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
A user found that ABC Indicators in the process of being…
Acknowledging multiple alarms concurrently does not include all readings notes into work document description in SAP Gateway
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
A user with an SAP Gateway (CMMS Interoperability) environment…
In SAP Gateway (CMMS Interoperability) environment APM fails to create Notification in SAP via alarm acknowledgement due to failed redirect
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
An APM environment with SAP Gateway (CMMS Interoperability…
Checksheet not sent to APM Remote at expected date in SAP Gateway integrated environment
Product(s):
APM Implementation and Performance Management
Version(s):
7.12.3
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
In an SAP Gateway (CMMS Interoperability) environment…
Acknowledging Alarm with SAP Maintenance Plan results in error "...CONVERSION_NO_NUMBER' "
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
In an APM environment running with "CMMS Interoperability…
Alarm Acknowledgement SAP Notification fails due to CSRF Token Authentication in SAP Gateway (CMMS Interoperability) Environment
Product(s):
APM Implementation and Performance Management
Version(s):
7.11 +
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User environment is integrated with SAP via SAP Gateway…
Marking checksheet as complete results in an error suggesting that SAP Maintenance Order Type is blank
Product(s):
APM Implementation and Performance Management
Version(s):
7.x
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User had several checksheets that would error with "SAP…
APM SAP Gateway Functional Locations load for some sites and not others
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User with APM SAP Gateway (CMMS Interoperability) found…
SAP Gateway (CMMS Interoperability) mappings conversion to Assetwise Interoperability (AWEIS) SAP
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
Users converting from using APM SAP Gateway (CMMS Interoperability…
SAP Plant details disappear due to SAP Module being turned off from a license outage
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
When a user without the correct Bentley Registry permissions launches…
SAP Gateway Function Location Properties view Bill of Materials (BOM) not populating
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
In an APM SAP Gateway environment, when browsing the SAP Functional…
APM to SAP Gateway SAP User Permissions
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
User would like to know what security permissions are needed in SAP to…
Alarm Acknowledgement with Notification in SAP Gateway results in error "No status object exists for QNF %00000000001"
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
In an SAP Gateway integrated environment, user is unable to complete…
SAP Portal does not show Functional Location Task Lists
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
When user goes to the SAP Portal view > Task Lists tab > Functional…
APM hangs when SAP Gateway (interoperability) gets slow/no response from SAP
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
User has reported that when using SAP Interoperability, if the SAP…
Deleting SAP ABC Indicator after turning on APM SAP Gateway (interoperability) causes FLOC and Equipment dataload job to fail
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
After running with APM's SAP Gateway (SAP Interoperability) for several…
APM SAP Interoperability (Gateway) cannot send outbound messages due to SAP Authentication set-up
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
APM cannot create an SAP Notification (via Alarm Acknowledgement)…
SAP Interoperability FLOC and Equipment Dataload fails due to missing ABC Criticality values in SAP mapped to APM Consequence Priority
Product(s):
APM Implementation and Performance Management
Version(s):
7.11
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
User had recently restored an APM Test Environment with a back-up…