Unexpected outage of IMS - Connect Authentication - Resolved
October 22, 2021 - 19:30 GMT
We are currently experiencing a full IMS outage and the IT team is investigating the issue. Unfortunately we don’t have an estimate on when service will resume.
There is a P1 with all hands online and involved in restoring…
Mobile Inspections crashes after running for longer than an hour due to token expiry
Product(s):
APM Mobile Inspections
Version(s):
1.3.1
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
APM Mobile Inspection users were experiencing several crashes/disconnections…
Error connecting with Thick Client - Oracle
Product(s):
APM Implementation and Performance Management
Version(s):
7.8 +
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Trying to log into APM using a thick Client, getting the following…
Welcome APM Users - Introduce Yourself!
Here is an opportunity to introduce yourselves to one another and start connecting. We invite you to Reply to this message with a brief self introduction if you wish to connect with other APM Community members. (If you don't see the Reply button, it is…
Support of External Camera In APM
Product(s):
AssetWise APM Foundation
Version(s):
N\A
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem Description
This feature can be used when a user wants to connect a secondary camera to…
How to register a user with select.bentley.com or connect
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
How do I set-up / register a new user on select.bentley…
All users (including administrators), access via Smart client and Thick Client, cannot access system as it is Locked for Customizations.
1. Open the APM database in SQL Server Management Studio
2. Locate and Select the Table "oq.connection_req" " table
3. Delete all the user records in this table. There only user in this table at this time should be the administrator who locked the…
Managing users in Service Request Manager
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
In SRM we have multiple sites.
Now it sometimes occurs that some…