SmartClients suddenly fail to connect to Bentley Hosted APM Server Manager
Product(s):
APM Implementation and Performance Management
Version(s):
7.18
Environment:
Bentley Hosted APM
Area:
Connectivity
Subarea:
SmartClient
Problem
From one day to the next, SmartClient…
APM Error Message - shared authentication information is invalid
Product(s):
APM Implementation and Performance Management
Version(s):
7.12
Environment:
APM with Gateway integration
Area:
Authentication
Problem
What condition would cause the message below to be…
This is a potential memory leak error
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Seeing the following error in the log file:
Failed Assert :- File…
Logging error when CharacteristicMapSet to use for InteropWorkRequests not set
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
N\A
Area:
Integration to external CMMS
Problem
In this situation, both WO and WR are integrated to SAP via AWEIS…
Data loader - Configuration Subscription Error
Product(s):
APM Implementation and Performance Management
Version(s):
7.12.x.x
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem This happens…
Oracle - APM Application Service does not start
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
Oracle
Area:
Application Server Services
Subarea:
N\A
Problem
Inconsistency in Case usage of Server…
Email notification blocked on Server - error: net_oi_connectionclosed
Product(s):
APM Implementation and Performance Management
Version(s):
7.12
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
Using a third party smtp service provider, user reported that all…
System.IndexOutOfRangeException ODC error
Product(s):
APM Implementation and Performance Management
Version(s):
All
Area:
ODC
Problem
ODC log file reports the following error:
2021-09-17 22:21:27.4452Z - ERROR: Failed to read optional quality field (third…
Indicator reading data load errors for Online Data Collection (ODC) Indicators
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
When data loading historical readings, user found that all…
Remote Download error - Unclosed quotation mark after the character string '%$au'
PROBLEM:
I am getting an error when the remote downloads: Unclosed quotation mark after the character '%$au' If I delete the generated package on the server, the package is created and downloaded no issues. If I try to download again (not generating…
Files of type cannot be used on an attachment
Product(s):
APM Implementation and Performance Management
Version(s):
7.12.2 +
Problem
Upgraded to 7.12.3, and PM Generation fails with errors related to Attachments: Work order could not be persisted...Files of type...url…
Error connecting with Thick Client - Oracle
Product(s):
APM Implementation and Performance Management
Version(s):
7.8 +
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Trying to log into APM using a thick Client, getting the following…
Logging setting slowing down APM performance
Product(s):
AssetWise APM Foundation
Version(s):
N\A
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem:
APM performance affected due to logging set to Trace category.
Here is what the EXCESSIVE…
Server Manager IIS error: Server Error in '/' Application
Original Question: FW: IIS error: Server Error in '/' Application by Giselle Notte
Problem:
Access to Internet on the Server running IIS is limited using a proxy server.
52.170.46.174 is imsoidc.bentley.com, so the IIS Application Pool user…
Unable to initialize email error when attempting to email an APM object
Product(s):
APM Implementation and Performance Management
Version(s):
7.x
Environment:
All
Problem
Trying to send (via email) a work order or any other APM objects, get an on-screen errot
Unable to initialize…
APM Maximo Integration messages not processing
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
APM Maximo Integration Messages are being received in APM as normal but…
APM Maximo Integration messages error due to malformed xml
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
APM Maximo Integration Messages are being received in APM as normal but…
APM-OPCDA Server communication problem
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
N\A
Area:
ODC
Subarea:
N\A
Problem
Trying to setup OPCDA access, and get following errors in APM and…
Data Load Error Detected - SAP Type is not Valid
Product(s):
AssetWise APM Foundation
Version(s):
N\A
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
This happens when user is unable to data load asset cmms info for sap integration. When…
AuthenticationException from SMTP server error reported in the log
Problem
there is a SMTP server error reported in the log message:
Error ... Ivara.Mail.SmtpPlugin.SmtpMessage [14] SmtpMessage::Send() - exception thrown EXCEPTION OCCURRED:AuthenticationException The remote certificate is invalid according to the…
Secure Network Traffic recommendation - Firewalls and Gateways
Product(s):
APM Implementation and Performance Management
Version(s):
All versions
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
Experiencing frequent Smart Client disconnections and unexpected…
Import Process failed while synchronizing remote
Applies To
Product(s):
Assetwise APM Foundation
Version(s):
6.0.0.0+
Environment:
N\A
Area:
Remote
Subarea:
Synchronization
Original Author:
Giselle Notte, Bentley Technical…
Photos are not transferred to readings when uploading via the REST Service
Product(s):
APM Implementation and Performance Management
Version(s):
Fixed in 7.9, Hotfixed in 7.8.202
Problem
Setup Android HH solution Download HH Activities Enter a reading with a picture Mark Activity as complete Synchronize…
EMW package creation error due to Invalid object name MNT.ProcessFlowGroup
Product(s):
APM Implementation and Performance Management
Version(s):
7.7 and 7.8
Problem
Environment Migration Wizard (EMW) fails while creating package because of the strategy development package is running an invalid query…
Handheld unexpected error occurred in IvaraMobile.exe
Product(s):
APM Implementation and Performance Management
Version(s):
R6+
Problem
Installed IvaraMobile on a HandHeld device and get the following error when attempting to launch the application:
An unexpected…