Proxy Licensing Server authentication fails due to service not being assigned a network account
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
Licenses, and thus modules, expired for a user who was not…
License info for the ODC connector product is in trial mode on smart-client servers.
Product(s):
APM Implementation and Performance Management
Version(s):
All versions
Environment:
N\A
Area:
N\A
Subarea:
N\A
Problem
When running the license management tool on ODC server, the…
Getting Licensing Errors in the Log file
Getting the following errors listed in the server logs:
Ivara.PL.SELECTServerLicenseController
08/25/2017 14:06:56 Error [<unknown>] Ivara.PL.SELECTServerLicenseController SELECTServerLicenseController::TryToUpdateSELECTHelper(): Failed to refreh…
Activation key mismatch for a thick client user
Product(s):
APM Implementation and Performance Management
Version(s):
N\A
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
We have one thick client user having issue with activation key mismatch…
Views not showing up after Licensing outage
Product(s):
AssetWise APM Foundation
Version(s):
7.x
Environment:
N\A
Area:
Licensing and Modules
Subarea:
N\A
Problem
If you are unable to connect to the Benley SelectServer to renew your…