How to tell which Server Instance a Smart Client is connected to
Product(s):
APM Implementation and Performance Management
Version(s):
All
Environment:
All
Area:
N/A
Subarea:
N\A
Problem
A client side error is being investigated and the Support Team is…
Where can I find the diagnostic log files on a handheld device?
Product(s):
APM Implementation and Performance Management
Version(s):
All versions
Environment:
N\A
Area:
Handheld Device
Subarea:
N\A
Problem
I need to send the handheld log files to Support…
Getting Licensing Errors in the Log file
Getting the following errors listed in the server logs:
Ivara.PL.SELECTServerLicenseController
08/25/2017 14:06:56 Error [<unknown>] Ivara.PL.SELECTServerLicenseController SELECTServerLicenseController::TryToUpdateSELECTHelper(): Failed to refreh…
Techniques for Reporting an APM Service Request
1 . Include a thorough description of the problem
Use a descriptive title and include as much information as possible in the problem description field. Attach print screens, log files and exact text of any errors or messages that may have occurred with…