• Activation of Client Side Products and Registry Basics

    Brian D., User Success Support
    Brian D., User Success Support
    Applies To Product(s): SELECTserver - License Management Tool Version(s): 08.09.00.00 - Present Environment: N/A Area: N/A Subarea: N/A Original Author: Jonathan Jezorski…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • DISCONNECTED MODE EXPLAINED [FAQ]

    Jutta Eisenhauer
    Jutta Eisenhauer
    Applies To Product(s): SELECTserver Version(s): All Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group …
    • over 5 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SELECTserver Online Technical Requirements [FAQ]

    Sylvia H.
    Sylvia H.
    Applies To Product(s): SELECTserver Version(s): All Environment: N/A Area: N/A Subarea: N/A Original Author: James White, Bentley Technical Support Group …
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Does my DEPLOYED SELECTserver communicate with Bentley servers?

    James White
    James White
    Posted for the user: Does my DEPLOYED SELECTserver communicate with Bentley servers? I need to know what it is, frequency of data being sent and to what Bentley server it's going to.
    • Answered
    • over 9 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Unable to download SELECTserver XML file when installing SELECTserver

    James White
    James White
    User is upgrading to the latest version of SELECTserver, but is having trouble retrieving the license file electronically. Please follow up to make sure everything is configured correctly so that his SELECTserver will be able to correctly communicate…
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • SS Database Setup

    john.lee
    john.lee
    User needs assistance with database setup.
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Gateway Activates but is unable to start

    James White
    James White
    Posted for a user; user has two select server sites One running 08.11.xx.xx and the other 09.00.xx.xx Gatew way is physically on the server running 09.00.00.113 Server 2008 R2 The Error in the Gateway log read The request failed with HTTP status…
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Custom Activation Groups configurations

    James White
    James White
    In Bentley Select Server Custom Activation Group, who sets the QTY for each application?
    • Answered
    • over 9 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • SELECTserver notifications:

    James White
    James White
    Can the SELECTServer notify the admiistrator when a product is deactivated?
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • IIS Worker Process

    Don P
    Don P
    Greetings We recently updated our SelectServer to a Windows 2008 VM using SELECTserver - Version 9.0.0.99. Throughout the day the IIS Worker Process climbs to about 550mb of memory usage and anywhere from 15% - 50% CPU usage. This is causing the administration…
    • Answered
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    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Purchased new applications: How to I get them on my SELECTServer

    James White
    James White
    Posted on behalf of the user: I have purchased additional licenses for some previously owned Bentley applications along with some new Bentley software applications. How do I get the changes to reflect on the SELECTserver application.
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Re: License "As Expired Error (No Server access to the internet)

    James White
    James White
    The link below is to the License As Expired wiki page on how to address the issue. communities.bentley.com/.../3281.aspx Becaue there is no internet connection the manual process must be adopted. MANUALLY: To manually import the license…
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • How to "Upgrade SELECTserver and Relocate the Database to a new server"

    James White
    James White
    Posted for user: How do I upgrade Selectserver and relocate Database to new server
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Running SELECTserver on a different Port in IIS

    James White
    James White
    (Posted on behalf of a user;) We want to switch to a new SELECTserver. The following two questions have arisen. 1.) On the new Server we configured the SELECTServer Web services on IP port 81. To open the SELECTserver managed sites web site we have…
    • Answered
    • over 9 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • DataUpdateService - Errors

    James White
    James White
    On behalf of user: User seeing this error daily. ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server] ERROR - DataUpdateService - Service Process Returned Error Code#-10026 - Could not update the product…
    • Answered
    • over 9 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • SELECTserver client access restrictions

    kpatterson
    kpatterson
    I just upgraded my SELECTserver to 8.11.7.35. I am trying to set up client access restrictions based upon machine name and it will not allow access. Using IP address works in my test environment but machine name does not. I cannot use IP addresses in…
    • over 13 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Unable to create a scheduled report

    James White
    James White
    (POSTED FOR USER) On scheduling reports section, when I choose a report and enter all the details for scheduling the Report Parameters drop down has no values andwithout choosing I cannot submit the scheduling request. Please advise if I am missing…
    • Answered
    • over 9 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • SQL file too big

    john.lee
    john.lee
    User reports: the bentley_log.ldf on sql is approximately 32 GB. The bentley.mdf file is only 500mb. What are my options for reducing the file size?
    • Answered
    • over 9 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Re: Older Bentley products are showing up as a 30 day trial

    john.lee
    john.lee
    In case of the old products (Bentley legacy products), the SelectServer gateway is required. The Gateway provides the heart beat that the older products require and records the usages and posts it to the SelectServer.
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Re: SS Database Setup

    john.lee
    john.lee
    The following links should provide the information that you or your dba needs to access or relocate the database for SELECTserver. For accessing the SELECTserver Database, please visit: http://communities.bentley.com/products/licensing/w/licensing__wiki…
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • SELECTserver OnLine Maintenance Friday 29 July 2011 at 9PM (21:00) US EDT

    Steven DeVoll
    Steven DeVoll
    SELECTserver OnLine Maintenance scheduled Friday 29 July 2011 This message is to inform you of SELECTserver OnLine maintenance scheduled for Friday 29 July 2011. At 9:00 PM (21:00) US EDT, SELECTserver OnLine will be put into maintenance mode whilst…
    • over 12 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • SELECTServer’s usage logs have not been transmitted in the timeframe required.

    James White
    James White
    SELECTServer’s usage logs have not been transmitted in the timeframe required. All client applications license request will fail until the usage logs have been transmitted. There are 0 log entries to be sent. Logs were last transmitted on 10/15/2012 …
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Unable to see SELECTserver Administration site

    James White
    James White
    User getting "Server error in BSS Application" when attempting to access the SS Administration site.
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • Is Windows Small Business Servers Supported?

    john.lee
    john.lee
    User wanted to know if Windows Small Business server editions would meet the requirements for SELECTserver installation.
    • Answered
    • over 10 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Forum
  • About Bentley Trust Licensing

    Sylvia H.
    Sylvia H.
    When you purchase a Bentley software license you are investing in Bentley software and, in return, Bentley commits to protect your investment through responsible licensing management. SELECTserver will: Ensure that users have access to mission-critical…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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