Neue Serviceanfrage - NON-SELECT-Benutzer
NICHT-SELECT-Nutzer erhalten ein vereinfachtes Anmeldeformular:
Bitte füllen Sie das Formular aus. Nachstehend finden Sie eine Anleitung zum Ausfüllen der Einträge.
Feld
Was eintragen
Lizenzierungs- oder Aktivierungsproblem
Bitte kreuzen…
Mit Bentley-Support-E-Mails arbeiten
Diese Support-Lösung erklärt, wie man sicherstellt, dass E-Mail-Antworten auf Service-Anfragen korrekt an die Support-Teams weitergeleitet werden.
Hintergrund
Die Support-Teams von Bentley korrespondieren mit Endbenutzern häufig per E-Mail über support…
Die Produktsuche im Service Request Manager ist eingeschränkt
Product(s):
Service Request Manager
Area:
Creation
Problem
Wenn ich versuche, eine Serviceanfrage im Service Request Manager zu erstellen, ist die Auswahl in der Produktsuche sehr begrenzt. Ich sehe zum Beispiel nur ProjectWise…
So erfassen Sie ein Problem mit dem Service Request Manager
Um auf alle Bentley-Dienste zuzugreifen, melden Sie sich beim CONNECT Center an, scrollen Sie zum Abschnitt Meine Dienste ( My Services) und klicken Sie auf Neue Serviceanforderung
Im Service Request Manager wählen Sie bitte Login and Website Assistance…
Re-login required (session ID lost): Error NBN 431
Product(s):
Service Request Manager
Area:
Access
Error or Warning Message
When attempting to log a Service Request (SR) in the Service Request Manager , the following error message appears:
Re-login required (session ID lost): Error…
Creating a new Service Request (Licensing and User Administration)
Access Service Request Manager as described here .
Below describes how to log a new licensing and user administration related Service Request using Licensing and User Administration tile; other categories/forms follow the same design, sharing many fields…
Cannot Log Managed Application SR
Problem
Cannot Log Managed Service Request under Application - Product not Found
Explanation
When raising service request you selected "Yes" in the following option, which reduced the option of available applications only to those you have in your…
Creating a new Service Request (Technical Support)
Access Service Request Manager as described here .
Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that…
New Service Request - NON-SELECT users
NON-SELECT users are presented with a simplified submission form:
Please fill out the form. There is guidance below on how to complete the entries.
Field
What to Enter
Licensing or Activation related issue
Please check this box if…
Service Request Manager Error
Hello,
I am trying to access the Service Request Manager, but I get an error message saying " User Credentials issue: Error FN-2187".
Has anyone any idea what this error might be and how it could possibly be fixed?
Thanks,
Razmik
How to update existing Service Request
Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section;
My Service Requests tile redirects you to Service Request Manager; direct URL is https://apps.bentley.com…
Licensing-related Service Request disappeared
Hi there,
As a corporate SELECT user, I filed a “Service Request” on December 19, 2017 and got a confirmation Email telling me the tracking number is 7000719463. But when I visited http://apps.bentley.com/srmanager/ProductSupport/ today to check the…
Working with Bentley Support Emails
This support solution explains how to ensure that email responses from service requests are routed properly to support teams.
Background
Bentley support teams often correspond with end-users via email from either support@bentley.com for product support…