• Using a proxy bypass to avoid connectivity errors with internal servers

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): 11.00.02.xx and newer Area: Federation Problem CONNECTION Client displays a connectivity error when attempting to access an internal server during federated sign-in. Solution If…
    • 5 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • User name on sign-in page is pre-populated and cannot be changed

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): N/A Area: IMS Problem Description When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Login token expiration drifts one day upon renewal

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): N/A Area: IMS Enhancement Number: 1050845 Enhancement Description When a user signs into CONNECTION Clent, it retrieves and stores a login token valid for seven…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Determining IP address ranges for services used by CONNECTION Client

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): N/A Area: Access Following are steps for determining the public IP address ranges utilized by CONNECTION Client for various Bentley services. Background While we always…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECTION Client says "Working"

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): 11.00.01.xx and newer Area: Access Problem The CONNECTION Client says "Working" and never completes sign in Details of the issue In almost all cases, we have identified this…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Another install in progress

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): 11.00.05.42 Environment: N/A Area: Installation Error or Warning Message When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SYNCHRO Link and activation problems with other SES-based products

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): SYNCHRO Link and other SES-based products Version(s): N/A Area: Licensing - Technical Problem Description Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Troubleshooting license timeout errors

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): N/A Area: Licensing - Technical Problem An SES-based product displays a licensing timeout message or otherwise does not recognize the license. Solution Please perform…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Installation canceled by user message when applying updates

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation Error or Warning Message When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user Explanation…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to collect installation log

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues. Background When CONNECTION Client is installed…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Federated user cannot sign in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Area: IMS Problem Description A federated user can sign into ims.bentley.com but is unable to sign into CONNECTION Client. CONNECTION Client either spins indefinitely while attempting to connect…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): All Area: IMS Error or Warning Message When attempting to sign into CONNECTION Client, the following error occurs: Script Error An error has occurred in the script on this page…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Collecting Event Viewer logs

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • -1 Bentley Licensing Service cannot start error

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECTION Client installation error 0x80040812

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Area: Installation Error or Warning Message When attempting to install CONNECTION Client 11.00.02.16 or later, the installation fails with an error…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to license automated workflows

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Activation Troubleshooting for SES-based Products

    Sarah McCann
    Sarah McCann
    Product(s): CONNECTION Client, SES-based products Area: Licensing - Technical Problem Description Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bentley Licensing Tool does not recognize CONNECTION Client is signed in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Licensing service failed with error code -1

    Jacek Majda
    Jacek Majda
    Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ContextCapture Master/Engine requiring a ContextCapture license

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Microsoft Edge can't read and write to its data directory

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): 11.00.02.16 and newer Area: Access Subarea: N/A Error or Warning Message The following error occurs when opening CONNECTION Client: We couldn't create the data…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • 1 Subscription Entitlement Service para Administradores (anteriormente CONNECT Licensing para Administradores): Primeros Pasos

    carlos.delatorre
    carlos.delatorre
    Product(s): CONNECTION Licensing Version(s): N\A Environment: N\A Area: N/A Subarea: N\A A continuación encontrará instrucciones para la transición a Subscription Entitlement Service. Tenga…
    • 5 months ago
    • Licensing, Cloud and Web Services
    • Licensing and Activation Wiki (Español)
  • CONNECTION Client never finishes signing in

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): 10.00.14.xx and newer Area: Installation Subarea: N/A Problem After entering credentials, CONNECTION Client displays an animation as it attempts to sign in, but…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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